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Wednesday April 4, 2007 - Thunder Bay, Ontario, Canada - ContactCenterWorld.com (www.ContactCenterWorld.com), the conference, research and on-line magazine provider for the contact center industry would like to announce the 2nd Annual Contact Center World Awards & Conferences Regional Finalists.

New for 2007, is the introduction of highly commended awards which will be given to those entrants who did remarkably well in the process but were just short of reaching the finals. These people and companies will be recognized at the gala dinner and presented awards!

Best In Americas Finalists (presenting June 4th - 5th, 2007, Orlando, USA)

Best Contact Center 1-50 angents

• Sage Software (Canada)
• Discover Financial Services (USA)

Best Contact Center 51-249 agents

• CCSI Technology Solutions (Canada)
• FedEx (BC - Canada)
• FedEx (Ontario - Canada)

Best Contact Center 250+ agents

• Cross Country Automotive Services (USA)
• Hewlett Packard (USA)
• Vangent, Inc. (USA)

Best Contact Center Agent

• Carlos Aguilar of Royal Caribbean Cruises Ltd. (USA)
• Kelly Chen of Sage Software (Canada)
• Gregory G. Muffuletto of Sage Software (USA)

Best Contact Center Leader

• Yolanda Perez of American Heart Association (USA)
• Drew F. Frogley of Hewlett Packard (USA)
• Kevin Smith of Cardinal Health (USA)

Best Contact Center Supervisor

• Elba Elizondo-Shales of Sage Software (Canada)
• Geoff Dalessio of Hewlett Packard (USA)
• Jeanette Miller of TeleTech (Canada)

Best Contact Center Trainer

• Rachael Davis of Sage Software (USA)
• Donita Y. Trowell of Humana Military Healthcare Services (USA)
• Michael Inman of Hewlett Packard (USA)

Best in Customer Service

• Cross Counrty Automotive (USA)
• Hewlett Packard (USA)
• Discover Financial Services (USA)

Best Outbound Campaign

• Royal Caribbean Cruises Ltd. (USA)
• Atelka (Canada)

Community Spirit Award

• Cardinal Health (USA)
• StarTek (USA)
• Spirit AeroSystems (USA)

Technology Innovation Award

• Iwatsu Voice networks (USA)
• VeCommerce Inc. (USA)
• Sitel (USA)

Best In Asia Pacific Finalists (presenting June 21st - 22nd, 2007 Melbourne Australia)

Best Contact Center 1-50

• Ministry of Economic Development (New Zealand)
• The Kowloon Motor Bus Co. (Hong Kong)
• Green Dot Internet Services Pte. Ltd. (Singapore)

Best Contact Center 51-249

• ANZ (Australia)
• One TO One Contacts Co., Ltd. (Thailand)
• DHL Express (India)

Best Contact Center 250+

• vCustomer Corporation (India)
• St. George Bank (Australia)
• National Australia Bank (Australia)

Best Contact Center Agent

• Mr. Samitha Gunawardena of ANZ (Australia)
• Daniel Wong Sui Chien of Intel Technology Sdn. Bhd. (Malaysia)
• Ms. Mandeep Kaur Dehar of Infosys BPO Limited (India)

Best Contact Center Leader

• Steve Collier of National Australia Bank (Australia)
• Mr. Rajesh Shetty of Infosys BPO Limited (India)
• Audrey Hee Li Ling of Green Dot Internet Services Pte. Ltd. (Singapore)

Best Contact Center Supervisor

• Mr. Larson George of Infosys BPO Limited (India)
• Mr. Selvakumar Sundaram of ANZ (Australia)

Best Contact Center Trainer

• Atsuko Goto of Solco Corporation (Japan)
• Nicole Arnold of ANZ (Australia)
• Mr. Vijay Colaco of Infosys BPO Limited (India)

Best in Customer Service

• SlashSupport, Inc. India
• Infosys BPO Limited (India)
• vCustomer Corporation (India)

Best Outbound Campaign

• DHL Express (India)
• BMS Telecorp (Australia)
• SnT Global Sdn. Bhd. (Malaysia)

Community Spirit Award

• Intel Technology (Malaysia)
• IAG (Australia)
• Infosys BPO Limited (India)

Technology Innovation Award

• The Kowloon Motor Bus Co. (Hong Kong)
• Australian Health Management (Australia)
• vCustomer Corporation (India)

Best In Europe, Middle East & Africa Finalists (presenting July 24th - 25th 2007, London England)

Best Contact Center 1-50

• Combined Insurance (UK)
• Wager Logic (Cyprus)
• Conduit (Ireland)

Best Contact Center 51-249

• Carnival UK (UK)
• Mellon Romania S.A. (Romania)
• Saudi British Bank (Saudi Arabia)

Best Contact Center 250+

• Royal & Sun Alliance (UK)
• ABSA CONTACT CENTER (South Africa)
• ClientLogic (Morocco)

Best Contact Center Agent

• Iahwa Gibson of Siemens (UK)
• Alina Sava of Mellon of Romania S.A. (Romania)
• Paula Cooper of Carnival UK (UK)

Best Contact Center Leader

• Tanya Miranda of Softline Pastel (South Africa)
• Greg Aiello of Wager Logic (Cyprus)
• Cathy Rivett of GoResponse Ltd. (UK)

Best Contact Center Supervisor

• Luke Barratt of ClientLogic (UK)
• Tracy Cullen of AOL Broadband (Ireland)
• Rachel Montago of Carnival UK (UK)

Best Contact Center Trainer

• Ingrid van Deventer of ABSA CONTACT CENTER (South Africa)
• Olivia Ramona Runcan of Mellon Romania S.A. (Romania)
• Elena Popova of BTC Contact Ltd. (Bulgaria)

Best Customer Service

• Wager Logic (UK)
• GoResponse Ltd. (UK)
• Royal & SunAlliance (UK)

Best Outbound Campaign

• FORTISBANK -TURKEY (Turkey)
• Mellon Romania S.A. (Romania)
• Saudi British Bank (Saudi Arabia)

Community Spirit Award

• AOL Broadband (Ireland)
• Wager Logic (Cyprus)
• Royal & SunAlliance (UK)

Technology Innovation Award

• AOL Broadband (Ireland)
• Gem (UK)
• Qtel (Qatar)

The 2nd Annual Contact Center World Awards and Conferences are just around the corner. Get yourself dressed for success and experience a contact center award program and conference like no other! You will gain a fresh perspective on the contact center industry and return to the office with learned tactics, effective strategies, and a winning edge!

Register today at this link http://www.contactcenterworld.com/worldawards/register-confe...

Sit back in amazement as you witness the best in the industry present their talents, judged by your peers in your region.

“The Best of the Best Americas Finals”, held at the Florida Hotel and Conference Center in Orlando, Florida. June 4th-5th, 2007.

“The Best of the Best APAC Finals” held at the Langham Hotel in Melbourne, Australia. June 21st-22nd, 2007.

“The Best of the Best EMEA Finals”, held at the Radisson Edwardian International Plaza Hotel in London, England. July 24th-25th, 2007.

The “Best of the Best” in your region will go on to compete in the Contact Center World Award Finals, November 2007 (Details TBA) in Las Vegas, USA! Be there to meet the top finalists from around the world.

Referred to as the Olympics of the Contact Center Industry, with entrants from 61 countries, the 2nd Annual Contact Center World Awards & Conferences Program is the competition of the year!

Book your Conference Place now!
www.contactcenterworld.com/worldawards/register-conference.a...

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