UNIVERSITY OF MARYLAND BALTIMORE REPLACES OCTEL® SYSTEM WITH CALLXPRESS® UNIFIED COMMUNICATIONS Tuesday 17 April 2007 PDF Print UNIVERSITY OF MARYLAND BALTIMORE REPLACES OCTEL® SYSTEM WITH CALLXPRESS® UNIFIED COMMUNICATIONS AVST’s Flagship Solution Provides New Messaging Functionality and VoIP Migration Capabilities London, April 17, 2007 – Applied Voice & Speech Technologies, Inc. (AVST), a leading provider of unified communications solutions, today announced that its flagship product, CallXpress, was chosen to replace an aging Octel voice mail system at the University of Maryland Baltimore. CallXpress was selected by the university’s IT department to provide new unified messaging functionality and VoIP migration capabilities. This confirms the trend of a growing interest in unified messaging within the education market in both the US and the UK, with CallXpress becoming the chosen solution by the sector. The University of Maryland Baltimore was planning a phased migration to voice over IP (VoIP) and determined that its aging Octel system needed to be replaced. The system would be installed on the university’s professional campus, which is used to educate post graduates in the health sciences and human services fields to become doctors, dentists, nurses, pharmacists, lawyers and social workers. A key requirement was to find a platform that could offer new features but that required minimal training for end-users. The decision to switch voice mail platforms came prior to the initial VoIP migration, enabling the university to roll out two new technologies to end users in a phased manner. The university selected AVST’s CallXpress unified messaging solution because it promised a low cost of ownership, easy integration into their IP switch and low training overhead due to the Octel user interface emulation that AVST offers. AVST’s CallXpress is a best-of-breed unified communications solution that delivers world-class call processing, voice messaging, unified messaging and advanced speech applications. The immediate benefit of installing the system was its ability to integrate with and emulate the Octel system so that the university would not have to invest time and money in retraining its workforce. CallXpress offers the most comprehensive collection of user interface emulations and migration options, making it the easiest platform to implement with minimal training and interfaces that are already familiar to users. “We were impressed with how simple it was to convert our Octel system to CallXpress,” said Paul Petroski, Assistant Vice President in the Centre for Information Technology Services at the University of Maryland Baltimore. “Our users love the new system. CallXpress emulates Octel so well, that training was easy and minimal. Our users were up and running on the system without delay.” Although initially the University of Maryland Baltimore sought a communications system that offered the basic benefits of standard voice mail, its users are now taking advantage of a variety of unified communications features. For example, the CallXpress automated attendant has dramatically reduced the need for human operators to help callers get to the right department. In addition, the system’s advanced call processing feature enables administrators to track and report on the number of calls coming in and the number of calls being transferred to the various departments on campus. Another popular new feature is the ability to check e-mail messages over the phone. “CallXpress is changing the way I do business,” added Petroski. “I use the system on my way into work everyday to screen e-mail and delete unwanted messages. Instead of having 60 e-mails when I get to work, I only have to deal with 10-20. CallXpress has made me more efficient.” With all messages arriving in a single inbox, CallXpress greatly improves message management time. Its extensive voice mail functionality ensures that all users receive their messages efficiently and have the ability to answer queries promptly. “CallXpress increases productivity and effectiveness at a minimal investment,” said Denny Michael, AVST’s Vice President of Marketing. “We designed CallXpress so that it can be tailored to meet the needs of any business in any industry. The University of Maryland Baltimore deployment is a great example of how CallXpress can save educational institutions time and money as well as significantly improve the productivity of both faculty and staff.” About AVST Applied Voice & Speech Technologies, Inc. (AVST) is a leading developer of communications solutions for businesses of all sizes. Through its world-class unified communications platform, CallXpress®, and its innovative speech application module, Seneca®, AVST offers the industry's most powerful suite of second generation communications solutions including voice messaging, unified messaging, speech-enabled applications (including automated attendant and hands-free mobile worker access), and call processing (including embedded IVR). The CallXpress unified communications platform is designed to facilitate the enterprise migration from legacy TDM call processing and voice mail solutions to IP-enabled unified communications by delivering the interoperability, scalability, feature depth and flexibility, and administrative capabilities that enterprise IT and Telecom teams are demanding. Headquartered in Orange County, CA, AVST maintains facilities in Seattle, WA and the United Kingdom and has remote sales offices across the United States. With over 38,000 systems installed worldwide, AVST’s unified communications solutions are sold and supported internationally by an extensive network of resellers and OEM partners. Established in September 2003, AVST was formed from the combined businesses of Sound Advantage (established in 1997) and the AVT division (established in 1982) of Captaris, Inc. For more information contact Paul Cheslaw, Vice President & General Manager, EMEA on 0870 444 8403 or access the company's website at www.avst.com. This press release was distributed by ResponseSource Press Release Wire on behalf of Mpower in the following categories: Computing & Telecoms, for more information visit http://pressreleasewire.responsesource.com/about.