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You want well informed staff who can deal confidently with customers. You need staff on the shop floor, but they need training. You’ve heard other trainers and retailers say that elearning is highly effective and reduces costs, but you don’t have PCs in store to deliver it. Copia have a new solution… you can now deliver training and support Where It’s Needed, When It’s Needed – straight to the POS. (Point of Sale)

WIN-WIN learning means that shop-floor staff get help as and when they need it, whilst the company makes cost savings through reduced administration, paperwork, training events and having a better informed workforce. You win both ways.

You can find out more about Copia’s new POS-based performance Training and Support Tool at its launch on Stand K39 at Retail Solutions 2007 NEC Birmingham 5th-7th June 2007. Copia will also be demonstrating a range of technology-based training solutions designed specifically for retailers.

Alistair Marshall, Managing Director of Copia, comments, “Large retailers face some real challenges when it comes to training staff. They often have very diverse and distributed workforces, high staff turnover - sometimes as high as 90%, complex shift patterns, ever changing product ranges and an increasing number of IT systems to learn. Elearning and POS-based performance support tools overcome many of the training issues that retailers traditionally face.

Elearning has long being recognised as an effective solution for retail training, but a significant barrier for many retailers has been lack of infrastructure in store." Alistair continues “Modern EPoS systems offer tremendous opportunities for delivering training and support material to staff on the shop floor. POS terminals are basically PCs and most EPoS systems these days use web technology, which means that learning and support content can be delivered directly to the POS and therefore directly to shop floor staff, where it’s needed, when it’s needed.”

Building on the success of their EPoS elearning solution for B&Q which won the “Best Use of Technology for Employee Development Award” at Retail Solutions 2006, Copia are excited about the launch of their new POS Learning and Support Tool at Retail Solutions 2007. Visit: Retail Solutions Stand K39 or www.copia.co.uk

Copia is a well established e-solutions company based in Surrey. They specialise in the design and development of elearning programs for organisations, and in the consultancy of website improvement and creative e-commerce solutions. For further information visit: Retail Solutions Stand K39 or www.copia.co.uk or call Alistair Marshall on 01737 760077.

Contact:

For further information on Copia’s new POS-based performance Training and Support Tool, please contact:

Christine Norris, Copia Ltd
Tel: 01737 760077
Email: christine.norris@copia.co.uk


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