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Release Features New User Interface, Customisable Management Dashboard and Smart Client

Reading, UK, 19th April 2007: Numara Software, Inc. today announced the launch of Numara Track-It! 8, the next generation of the world’s most widely-installed help desk and asset management solution. Available immediately, Numara Track-It! 8 sets a new standard for usability, personalisation and productivity. New features include a redesigned, Microsoft™ Outlook-like user interface (UI) that makes the product even easier to use, a customisable management dashboard with real-time updates to monitor key performance indicators (KPIs) and a Smart Client, providing the same rich user experience whether running over a LAN or a WAN.

“The release of Track-It! 8 is the most significant new version in the company’s history,” said Andy White, Director, International (EMEA and APAC) at Numara Software, Inc. “Market feedback has been positive and we’re confident that interest levels will continue to rise. From a user perspective, the new features are particularly valuable as an individual can now personalise views, templates, reports and more; therefore navigation becomes easier, while connections and searches run faster. Overall, these enhancements will improve levels of productivity which has got to be good news for any business.”

Numara Track-It! was originally designed to be the easiest solution to learn and use. The milestone release of version 8 now introduces the concept of personalisation with many new features created to ‘suit the way you work’. Not only does it now offer customisable asset templates to track only the hardware attributes required for an environment but with just a few clicks, easy-to-use, flexible work order templates can now be created to address common, duplicable tasks such as password reset and the processing of new hires. Users can also customise business rules for notification and escalation of customer requests as well as establishing service level agreements and skills-based-routing.

David Coyle, Researcher at Gartner, Inc., states: “Adaptable and concise reporting remains a top concern for IT service desk management,” states David Coyle, Research Director at Gartner, Inc. "Customisable dashboards that provide aggregated reports give IT management the information they need to make judicious decisions that help lower costs and increase business satisfaction.”

For new Numara Track-It! 8 users the product is incredibly flexible, easy to use, can be deployed rapidly and closely aligned to your needs, resulting in enhanced productivity across the business.

For those using previous versions of the product, a summary of the key business benefits for Numara Track-It! 8 include:

• Automatic identification of new, existing, ignored or missing assets in the IT portfolio
• Customisable dashboard to assist in measuring help desk performance and business service level goals
• Simplified reporting to suit the way you want to work (including any specific grouping or customisation applicable for reports)
• Smart client enables ease of management across LANs or WANs
• Google-like search engine enables help desk technicians to resolve queries faster and with greater precision
• Remote control capability allows IT support to solve user issues without leaving the department

Customer quote “Getting problems sorted out quickly is a bottom-line imperative in our business. Track-It! is easy to use, quick to set up and implement, and it delivers powerful functionality. In essence it provides our support team with a simpler, yet very effective way of gaining and staying in control of our complex IT environment. The latest version has some excellent new features, in particular we were keen to customise our managements reports and we are delighted to see that we can now do this with Track-It! 8.”

Numara Track-It! 8 still includes all the popular built-in features of previous versions such as software licence management, the ability to add a barcode inventory system, an intuitive installation process and configuration wizards and auto-discovery of networked assets such as PCs, printers, routers, switches, hubs and telephones.

The product is available immediately. Supporting five languages (English, German, Spanish, French, Portuguese), it is also offered in three editions; Enterprise, Professional and Standard. A fully functional trial version of the Enterprise edition can be downloaded from the Numara Software web site at

For more information on Numara Track-It! 8, including a complete list of new features, log on to: or contact the UK sales team on: + 44 (0) 800 1952373.

For further information:

Clare Shephard
C8 Consulting Ltd for Numara Software
Tel: +44 (0) 7736 793332 / +44 (0) 118 9001132

This press release was distributed by ResponseSource Press Release Wire on behalf of C8 Consulting in the following categories: Consumer Technology, Personal Finance, Business & Finance, Computing & Telecoms, for more information visit