Skip navigation

LONDON – 20 April 2007 – SITA, the provider of IT business solutions and communication services for the air transport industry, and Servisair, one of the leading global operators in aviation ground services, today announced a working partnership between the two companies to provide ground airport services in Europe and North America for 20 million passengers annually.

The partnership will see Servisair benefiting from SITA’s Horizon portfolio in 30 locations in Europe and North America. The agreement includes use of the SITA DCS (Departure Control Services) along with e-ticketing and web check-in applications, Advance Passenger Information System (APIS) processing and network connectivity.

The PassengerHandler common language facility provided as part of the SITA DCS solution will help Servisair to deliver faster check-in services to new airline customers and to offer improved levels of service. The SITA DCS will operate across a number of existing airport common-use check-in applications, including SITA’s CUTE (Common Use Terminal Equipment) solution and other third party applications.

SITA’s Horizon is a technologically advanced solution which will provide airlines and airports with an extensive range of seamlessly integrated services essential to the optimization of their IT capacity and to improve information sharing across business units in real-time. The e-ticketing component will support airline efforts to meet the IATA’s 2007 deadline for the elimination of paper tickets as part of the global IATA Simplifying the Business (StB) initiative.

On an on-going basis, the partnership with SITA will ensure that Servisair and its customers will benefit from the latest information and communications technology as it comes on stream.

Nila Mitha, Servisair Executive Vice President, Information Systems, said, “We are delighted to have signed this new agreement with SITA and we look forward to further developing our close working partnership. SITA has proven to be very responsive and we believe that SITA self-service and other applications will allow us to offer a new and differentiated service to our airline customers across a large number of airports around the world, both now and in the future.”

Rob Watkins, SITA Regional Vice President for Northern Europe, “We are proud to be working with a true leader in ground handling and to manage such a large proportion of the airline passengers handled by Servisair.

“SITA’s tailored solution will deliver economic and operational improvements over the next five years and we look forward to the next phase of the development when we will implement new passenger processing applications for Servisair.”


For further information contact:

Joanna Masson / Lorna Thompson
SITA Press Office
Octopus Communications
Tel: +44 (0) 8453 700 655

Notes to Editors:

About SITA

SITA is the world's leading service provider of integrated IT business solutions and communication services for the air transport industry. SITA manages complex communication solutions for its air transport, government and GDS customers over the world's most extensive communication network, complemented by consultancy in the design, deployment and integration of communication services. Its broad range of airline and airport IT applications and services includes airport operations and integrated baggage services, common use and desktop services, flight operations and air-to-ground communications and end-to-end airline distribution and fares services.

SITA has two main subsidiaries: OnAir, which is leading the race to bring in-flight mobile telephony to the market, and CHAMP Cargosystems, the world's only IT company solely dedicated to air cargo. SITA also operates two joint ventures providing services to the air transport community: Aviareto for aircraft asset management and CertiPath for secure electronic identity management. In addition, SITA sponsors .aero, the Internet top level domain reserved exclusively for aviation.

SITA covers 220 countries and territories and the head office is in Geneva, Switzerland. SITA had aggregated revenues of US$ 1.554 billion in 2005 (€ 1.295 billion).

Further information can be found at

About Servisair

Servisair is one of the world’s leading operators in aviation ground services with responsive and experienced local teams in more than 140 locations. We bring together expertise and innovation and apply this consistently across our Customers’ networks.

Our 22,000 dedicated employees look after the specific and diverse needs of our 700 Customers and their 102 million passengers. Managing more than 1.4 million aircraft movements per year and processing a million tonnes of cargo, on average we handle an aircraft movement every 19 seconds around the globe.

We consider that each of our Customers is unique because their Customers are different. As our Customers’ partner, be they airlines or airports, we deliver integrated ground services which contribute to the development of their activities by anticipating and responding to their Customers’ expectations, be they passengers or shippers.

Further information can be found at

This press release was distributed by ResponseSource Press Release Wire on behalf of Octopus Communications in the following categories: Consumer Technology, Travel, Computing & Telecoms, Transport & Logistics, for more information visit