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24.4.2007 - In the recent Travel Incident Survey (TIS) conducted by Fisher’s Travel SOS (, publisher of critical contact guides for destinations around the world, and taken over the period January - March 2007, the results showed an astonishing 60% of holidaymakers did not have information or the means to cope with a problem when abroad. Only 12% said they did with 28% saying that they didn't experience any problems. When asked how the problem(s) affected their trip 15% said it was ruined.

The survey, the second conducted since Fisher's was launched, has seen a rise in the number of travellers suffering unnecessarily from a variety of incidents - many unnecessarily - and a further rise in the risk of action being sought against either the airline or travel agency. 85% of those affected blamed a third party and of those 45% were intending to seek compensation.

Speaking about the survey publisher Julian Fisher, "The results have showed a marked rise with incidents but more worryingly travellers are increasingly finding themselves ‘stranded’ and unable to resolve their dilemma simply for lack of information. Even the simplest of tasks when dealing with people in a foreign country, especially when unable to speak the language, has contributed to high stress levels already acknowledged throughout the industry."

Almost 50% of the holidaymakers polled ran out of money, 18% had their wallets (personal bags) stolen and one to watch for the future is the indicator that a holidaymaker felt ripped off while abroad - currently standing at 28%. The need therefore to inform and warn travellers to stay vigilant has never been more important.

For the first time TIS also included feedback from business travellers who fared no better in almost every category. Most notably the highest incidents were missed flights (also connections), lost baggage and theft of personal items. Interestingly and at odds with holidaymakers those who had been left stranded did not admit to being as vulnerable but did feel being unable to communicate their situation with locals a disadvantage.


Fisher's publish critical contact and information guides on multiple destinations worldwide. Each publication contains over 200 contact addresses, telephone numbers and locally sourced information that includes medical, communication, transport, accommodation, finance, legal and local/national emergency services. Know before you go; words and phrases, first aid and any known dangers complete the guide. Information is updated in real-time with the actual guides produced to order - therefore ZERO waste. Fisher's is proud to sponsor WE CARE TRAVEL ( ) and is a carbon free business.

For information please contact:

Julian Fisher on:

Tel: +44 (0)1420 89458 or +44 (0)7768 614248

For press information please contact:

Furqan Syed on
Tel: +44 (0)7886 303890

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