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Olympia, London, UK, 24th April 2007: At this year’s Service Desk & IT Support Show, Staff&Line, the European leader in IT Management, is proud to announce the launch of the latest version of its easy-to-use IT Management solution, EasyVista 2007. A true IT service solution, EasyVista 2007 manages the complete IT infrastructure, including all user requests using a unique modular approach. This third generation, 100 percent web-based, ITIL compatible product includes over 140 ergonomic, technical and functional advances, notably in financial management and reporting for assets and also a new configuration management module.

Staff&line is always striving to improve its offering so that customers get more ‘bang for their buck’, as Gregory Lefort, Managing Director for Staff&Line UK, explains: “We are constantly looking for innovative ways to improve our solution. A recent Gartner survey ranked Staff&Line as ‘visionary’ in the IT Management field and we believe it is our pioneering approach to continuous improvement that stands us apart from the crowd. EasyVista 2007 is the result of this commitment to excellence.”

So What’s New?

The release of EasyVista 2007 is the most significant event in Staff&Line’s calendar this year. This modular solution helps organisations to achieve best practice in IT management. One of the main enhancements to the latest version is a new Configuration Management Database module (CMDB). The CMDB supplies a logical model of the infrastructure by identifying, controlling, maintaining, updating and verifying the versions of the existing configuration elements. It offers a dynamic representation, on the same diagram, of CIs, incidents and attached requests, and availability. It also allows impact studies to be performed while the information system is being modified. Groups impacted by an incident are automatically identified and this ensures efficient and targeted communications.

This CMDB module comes standard with the EasyVista’s Service Management and Asset Management modules. EasyVista Asset Management automatically updates the CMDB; EasyVista Service Management anticipates incidents and automates their processing.

EasyVista configuration management is one of the processes for which compatibility with ITIL recommendations has been certified by PinkElephant, an independent validation organisation which certifies the compatibility of IT Management tools with ITIL standards.

Having A Firm Handle On Your IT Assets

EasyVista 2007 is more than just a database which simply lists infrastructure elements, it allows complete financial management of assets, providing an integrated view of the whole IT asset purchasing cycle – from purchase order through to delivery. So for example EasyVista links IT assets to warranties, leasing contracts and supplier pricing, helping finance departments to identify asset depreciation, opportunities for cash back and estimate purchasing renewal costs. The reporting capabilities have been enhanced to provide integrated reporting to automatically plan the completion, regrouping and sending of reports at predetermined dates and times.

Recent research from leading analysts, Gartner shows that enterprises who fail to integrate usage and inventory data to manage their software assets will overbuy licences for up to 60 percent of their software portfolio and be non-compliant on 30 percent. The research also highlighted that up to 30 percent of an IT budget could be saved by effective asset management. Having a solid IT Asset Management (ITAM) Programme in place can help organisations make massive savings on procurement, man-time and overall IT spend. IDC has found that companies with asset management practices experienced 10 percent fewer hours of downtime and spent 22 percent fewer person hours.

It Couldn’t Be Simpler

EasyVista’s superior process automation and Web 2.0 ergonomics with integrated AJAX components offers greater ease of use and improves the quality of managed data. There is also a ‘Self Service’ function which allows users to track and report incidents, which can reduce the amount of time IT staff spend on resolving routine problems.

EasyVista 2007 provides a fully integrated IT Management suite covering Asset Management, Service Desk, Change Management and CMBD. It is totally customisable and is compatible with other discovery products and the IT Infrastructure Library (ITIL). EasyVista 2007 provides entire lifecycle management, tracking IT assets from cradle to grave, demonstrating where, when, for what and by who they are being used. This helps companies identify areas of overspend and underinvestment and is an integral part of any ITAM Programme.

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