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Following hot on the heals of GoResponse being selected as a Finalist for the South East Region for The National Business Awards, sponsored by Orange, the outsourced call centre specialists, have just discovered that they are also finalists in two categories for the Contact Center World Awards. GoResponse have been selected for either a bronze, silver or gold award for – Best in Customer Service and Best Contact Centre Leader across Europe, Middle East & Africa.
There are three finalists for each category, with the finalists making their final presentation in July at a 2-day conference at the Radisson Edwardian International Plaza Hotel, Heathrow, with the winners announced on the evening of 25th July. The Regional winners are automatically advanced into the World Finalists shortlist, with the overall World-wide winners announced at a conference in Las Vegas in November.

The awards have been dubbed by many as the Olympics for the Contact Center World. Entrants from 61 countries around the world entered and we have narrowed the field to the top 3 of each category and region.
Commenting on the regional finalists, Raj Wadhwani, President of, “We are proud to have so many great companies in our awards program. This is a unique event. To be a finalist is an amazing achievement. We know that everyone attending this exciting 2 day event will go away with lots of ideas and valuable contacts”
The 2nd Annual Contact Center World Awards & Conferences are supported by 16 industry associations around the world.
Mark Kirby, Managing Director of GoResponse Ltd., said “These are well known awards in our industry – covering a huge geography. We are astounded that we have been selected in the top three contact centres throughout the EMEA region, not once but twice! This really is a tribute to the focus, determination and vision that our team at GoResponse have to be the best. We still have lots of ideas and plans that we want to implement to make both the client experience and our operator’s experience of being associated with GoResponse inspirational and unforgettable – but we are more than happy to receive some recognition along the way!”

GoResponse Ltd are leading providers of telephone answering and outsourced call centre services to small and medium sized businesses.
Services include, virtual PAs, sales order lines, media response call handling, emergency escalation services and e-commerce sales support. GoResponse operate from a 24 hour call centre based in Kent, UK.

Full details regarding the Awards including ticket information for the awards conferences can be found at -

Contact Details:
Contact: Mark Kirby (Managing Director)
Tel: 0870 777 0277
GoResponse Ltd., 1062 Cornforth Drive, Kent Science Park, Sittingbourne, Kent, ME9 8PX

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