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Independent Associations Join Forces To Set New Standards For End Users

The Technical Support Alliance Network (TSANet) Europe, the high technology industry’s largest vendor-neutral support alliance, and the itSMF, the only truly independent and internationally-recognised forum for IT Service Management professionals worldwide today announced that they have created an alliance in order to leverage joint expertise, skills and knowledge and ultimately enhance the services provided to their respective memberships.

Both bodies are focused on ensuring best practice and customer satisfaction in the area of support and Service Management. The itSMF is a not-for-profit organisation and a prominent player in the on-going development and promotion of IT Service Management "best practice", standards and qualifications, while TSANet Europe offers all its members a secure communications infrastructure for resolving customer technical support issues quickly and efficiently.

“In order to maintain high customer satisfaction ratings, vendors much deliver faster response times, self service and other new forms of service delivery. Product quality and reliability needs to continually evolve and so must service and support standards’ said Leigh Darby, Executive Director of TSANet Europe. ‘We can add further value to the services already offered to itSMF members through our collaborative support infrastructure and at the same time work closely with the itSMF to develop new standards, joint events and provide our membership with more of a learning education forum.”

“In today’s modern computing world, most IT environments are incredibly sophisticated and managing interoperability issues relating to these mission critical applications is key to successful customer relationships. Complex interoperability issues require many vendor-vendor support interactions to resolve” said Ben Clacy, Development Director, itSMF UK. “TSANet can help organisations collaborate by providing a framework and a code of conduct, while the itSMF develops and promotes standards and best practices to improve interoperability in multi-vendor environments. I am confident that this alliance between the two organisations will have a significant impact on our respective outreach programmes.”

For further information:

Paula Elliott
C8 Consulting Ltd for TSANet Europe
Tel: +44 (0) 1189 001132

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