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Gina Blackie
Tel: + 44 (0)1189 33107 or 0777 5521487


LONDON (May 10, 2007) — Organisations that outsource business processes, such as HR or Finance & Accounting, now recognise the importance of IT and enterprise software applications in ensuring their outsourcing success, according to the results of a recent EquaTerra report: ‘The Role of Enterprise Software Applications in the BPO market’. The report found that BPO buyers see the IT capabilities of external service providers as key to BPO success, and that buyers have a strong proclivity for leveraging the applications from enterprise software vendors that possess a clear BPO vision.

Stan Lepeak, EquaTerra’s Managing Director of Research and study author says, “Study respondents ranked IT at 4.2 on a scale of one to five as being key to BPO success. This clearly demonstrates that BPO buyers fully recognise what EquaTerra has advocated since its inception…that IT and BPO cannot and do not operate as islands. Further underscoring buyers’ understanding of this fact is the overwhelming number of study respondents who noted that IT solutions and capabilities offered by BPO service providers are also key to BPO success.”

Lepeak concluded, “Given the importance of IT, organisations engaged in or pursuing BPO must ensure they have the skills and take the time to adequately assess their IT options when it comes to BPO. This involves understanding both the capabilities of their existing enterprise software environment in supporting BPO efforts and the technical capabilities of their strategic IT vendors. Buyers must also assess and understand candidate BPO providers’ IT application system capabilities as well as their individual ability to support the buyer’s strategic IT vendor platform and systems. Embedding IT requirements, needs, capabilities and key representatives from the IT group into BPO teams from the start will improve the likelihood of success. And finally, organisations undertaking BPO must strive to leverage existing investments and technologies not only from a cost standpoint but also to maintain comfort levels and familiarity with IT applications and systems used in the past.”

Respondents to EquaTerra’s 2007 “Role of Enterprise Software Applications in BPO market” study were BPO decision makers in 154 North American and European organisations, each with more than 5,000 employees and greater than $1 billion in annual revenue. All major industry groups were represented in the responses. This is the second year this annual market assessment has been conducted by EquaTerra.

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To talk to Stan Lepeak about the findings, please call Gina Blackie on 01189 333107 or 07775521487 or email

To obtain a copy of the full study, please send an e-mail to: or to access a replay of a recent webcast covering study highlights, please go to: and use erp as the password.


EquaTerra sourcing advisors help clients achieve sustainable value in their business processes. With an average of more than 20 years of industry experience in over 600 global transformation and outsourcing projects, our advisors offer unmatched industry expertise. EquaTerra has deep functional knowledge in Finance and Accounting, HR, IT, Procurement and other critical business processes with advisors throughout North America, Europe and Asia Pacific. We help clients achieve significant cost savings and process improvement with outsourcing, internal transformation and shared services solutions.

For more information on EquaTerra, please contact Liz Merrick at 01372 471903, or visit

This press release was distributed by ResponseSource Press Release Wire on behalf of Equaterra Europe Ltd in the following categories: Business & Finance, Computing & Telecoms, for more information visit