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London, UK, May 10, 2007 – Gomez Inc., the leader in web application experience management, has been appointed by Silverjet, the first British exclusively business class airline, to handle its external website availability and performance monitoring.

Since launch just three months ago, Silverjet has revolutionised transatlantic travel, designing a package that focuses on the customer as ally, not enemy. Starting at this new class of travel, heralded Silver Class, treats customers to a truly premium private jet experience both in the air, on the ground and online.

Silverjet will be deploying the Gomez® ExperienceFirst Network™, the airline industry’s largest external performance monitoring network, to continuously monitor the response time and availability of Coupled with Gomez’s ability to monitor performance from a number of locations around the world, these updates will ensure customers can continue to benefit from Silverjet’s truly premium levels of service.

An early warning solution that alerts Silverjet via SMS and email to any performance problems also ensures issues can be addressed before they reach the customer.

Carlos Diaz, IT Service Support Manager at Silverjet said, “We place huge emphasis on eliminating the hassles and frustrations associated with airline travel to deliver an outstanding business class service at unbeatable value for money. The use of Gomez’s latest technology will ensure that this experience is consistent from the moment customers visit our website to the moment they arrive at their destination.”

David Flower, VP EMEA for Gomez, added: “We are thrilled that Silverjet has joined our growing roster of customers. Intense competition and small margins dominate the travel industry and online transaction counts. We’re looking forward to helping Silverjet continue to deliver a truly Silver Class website experience for their customers.


About Gomez

Gomez is the leading provider of on-demand web application experience management solutions, helping the world's top businesses ensure quality web experiences for their customers. Gomez ExperienceFirstTM applications are used by more than 750 companies worldwide, including eight of the top 10 most visited sites, six of the top 10 retailers, nine of the top 10 financial services firms, five of the top 10 social networking companies, and four of the top 10 industrial companies. Founded in 1997, Gomez provides the industry’s only complete solution for managing web application experience from development through deployment and the entire application life cycle, featuring active monitoring, competitive benchmarking, and more than 14,000 data sources worldwide.

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For further information:

Lesley Booth or Vikki Chowney, Six Degrees
Tel: 01628 480280
Email: /

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