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AdRem Software (UK) Limited, a pragmatic provider of network management solutions, witnesses ITIL 3 focus change and announces its intent to complete the PinkVerify Service Monitoring software assessment, the independent certification for Pink Elephant.

AdRem Software is increasingly providing network management solutions to customers with defined IT service management processes written to the ITIL framework. Typically AdRem’s flagship product NetCrunch is deployed to address the issues relating to service monitoring, availability and capacity management. Yet the increasing requirement is to integrate with other 3rd party products such as IT Service Desk for improved incident and problem management and reporting while Service Level Agreements are applied to alerting policies within NetCrunch to align IT service delivery to business needs for the availability of services, devices, systems and applications.

“ITIL has become a coherent framework for those managing IT.” Comments Andrew Smith, Business Development Director of AdRem Software (UK). “The latest iteration, ITIL 3, really joins-up IT to fully embrace every facet of service management; the technology, processes, people and more widely the environments; from single office out to disaster recovery sites. For organisations to deploy ITIL 3 will invariably mean the integration of a variety of best-of-breed tools; the Service Desk vendors have traditionally been the quickest to realise this and where they cannot ‘tick the box’ they have strategic relationships with other complementary vendors such as AdRem Software.”

AdRem Software has witnessed a shift in ITIL ownership more recently in the UK to those responsible for delivering availability of business critical systems across the network. Invariably these individuals manage infrastructure and/or network services and they drive ITIL from a service delivery perspective (availability and capacity management) while the IT service desk commenced its ITIL adoption from the support end-of-the-scale (incident, problem and change). Ultimately this is no bad thing as processes will ultimately join and become integrated making a very compelling event for joined-up technology too.

Consequently AdRem has recently advised Victoria & Albert Museum on their choice of IT service desk and will soon integrate NetCrunch with Hornbill SupportWorks and have projects in the pipeline with Touchpaper and Frontrange solutions.

The consideration to put NetCrunch through the PinkVerify assessment process for Service Monitoring is to prove its capability against the testing criteria and as part of AdRem Software’s UK growth strategies in building brand awareness and equity.

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About AdRem Software (UK) Limited

AdRem Software provides rapidly-deployable software solutions for monitoring, managing, troubleshooting, and securing enterprise networks. The company's products target mid-size businesses that seek more efficient and integrated alternatives to point solutions without the prohibitive costs traditionally associated with network management platforms.

AdRem Software Inc. was founded in 1998 as a privately held corporation. The company serves a diverse global customer base including enterprises from a wide range of industries, government and public sector institutions, non-profit organizations, and educational establishments. AdRem's solutions are deployed on over 400,000 servers worldwide and are sold through the corporate online store, resellers, distributors, and system integrators in more than 50 countries.

For further editorial information please contact:

Andrew Smith
AdRem Software (UK) Limited
6 Rickett Street
London SW6 1RU
Tel: 08717 177294
Fax: 0207 385 7183

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