Royal Berkshire Fire and Rescue Service Receives Audit Commission Commendation for its Performance Management System Tuesday 29 May 2007 PDF Print Actuate Performancesoft Views Instrumental in the Best Audit and Performance Management System within the Fire Service in England London, UK – May 29th, 2007 – Actuate Corporation (NASDAQ: ACTU), the leader in Business Intelligence, Performance Management and Reporting Applications, today announced that one of its pioneering customers, Royal Berkshire Fire and Rescue Service (RBFRS), has received a commendation from the Audit Commission for the best Audit and Performance Management system within the fire service in England. The Audit Commission is an independent public body responsible for ensuring that public money is spent economically and efficiently in the areas of local government, housing, health, criminal justice and fire and rescue services. The Commission assesses the performance of authorities and the services that they provide for local people through the annual Comprehensive Performance Assessment (CPA), which help authorities to focus on improvement. The Audit Commission commendation was awarded to RBFRS as part of a recent CPA operational assurance and is directly attributable to the work that the RBFRS IT team has put into creating a comprehensive performance management system which gives them unrivalled information visibility and improved decision making. Jonathan Ball is Information Systems Manager at the RBFRS. Under his stewardship, along with a team of 6 IT personnel, RBFRS became one of the first UK fire and rescue services to implement a performance management system some 7 years ago. Using Actuate Performancesoft Views the team developed a solution that reported on performance indicators from all data sources. So successful was the work carried out by Jon and his team that it attracted interest from a number of other UK fire services and in those early years, RBFRS offered a hosted service to get other fire services up and running on the system. As a result of this program, more than 20 UK fire and rescue services today run performance management solutions to deliver complete performance visibility using Actuate Performancesoft Views. Jonathan recognised some years back that the information and data needed to measure and improve performance existed in multiple IT systems within the service. The challenge was collating and extracting that data into one single view of performance across the RBFRS. In fact, even before it was mandated by government, RBFRS recognised the need to increase information and data visibility so that performance could be accurately reported, measured and improved. Today the RBFRS team continues to improve the service’s performance by not only collating and gathering performance data, but by proactively using the information to alert changes in pattern and behaviour and so anticipate change and respond accordingly. “This coordinated collection of data allows us to monitor activities and measure reductions in key activities that mean a great deal to the public. These high profile activities include statistics and changes or reductions in hoax calls, automatic fire alarms, accidental fires, malicious false alarms, arson attacks etc. These can now be measured, performance managed and targeted,” said Jonathan “We can see a marked decrease in many of these - particularly in accidental fires and malicious false alarms - since the implementation of our performance management system. The continuous information visibility enables us to identify at a very fine level of detail where changes of pattern are occurring and we can respond and take decisions based on this. This responsiveness is contributing directly to our improved performance and a better, safer Berkshire as a result. We are delighted that this focus on performance improvement has earned us this commendation from the Audit Commission.” “This commendation is a true testament to the hard work, early innovation and relentless commitment to improving performance that the RBFRS team has demonstrated,” said Steve Fluin, senior vice president, Performance Management Division, Actuate. “Much of this was undertaken before it was made obligatory by government and this foresight and IT excellence has paid dividends setting RBFRS as a model for other fire services, many of whom have directly benefited from the RBFRS IT team’s skill and expertise. We are simply delighted that Actuate Performancesoft Views is the foundation for this success.” About Royal Berkshire Fire and Rescue Service Royal Berkshire Fire and Rescue Service (RBFRS) provides cover 24 hours a day, 365 days a year from 20 fire stations across the County, stretching from Slough and Langley in the east to Lambourn and Newbury in the west. Its area includes one of Europe’s busiest motorways, busy urban centres, suburban communities and large rural areas. Its 600 highly-trained firefighters attend some 12,000 incidents every year, ranging from road and rail accidents to fuel and chemical spills, aviation and waterway accidents, collapsed buildings, large animal rescues and of course - fires. Last year, Berkshire firefighters dealt with more than 5000 fires, in houses, industrial premises, vehicles and open spaces. They carried out more than 2000 rescues of members of the public, including those trapped or at risk in buildings or in road accidents. For more information please visit www.rbfrs.co.uk. About Actuate Corporation Actuate Corporation, the leader in Business Intelligence, Performance Management and Reporting Applications, enables organisations to develop solutions that optimise corporate performance. Applications built on Actuate’s open source-based platform provide all stakeholders inside and outside the firewall, including employees, customers, partners and citizens, with information that they can easily access and understand to maximise revenue, cut costs, improve customer satisfaction, streamline operations, create competitive advantage and make better decisions. Actuate has over 4,000 customers globally in a diverse range of business areas including financial services and the public sector. Founded in 1993, Actuate has headquarters in South San Francisco, California, with offices worldwide. Actuate is listed on NASDAQ under the symbol ACTU. For more information on Actuate, visit the company's web site at www.actuate.com. PR Contact: Carina Birt, Sarum, PR for Actuate UK Email: email@example.com Tel: +44 1722 411150 This press release was distributed by ResponseSource Press Release Wire on behalf of Sarum PR in the following categories: Business & Finance, Computing & Telecoms, for more information visit http://pressreleasewire.responsesource.com/about.