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Teleperformance today announce the signing of an extended three year contract with the Department for Work and Pensions (DWP) for the Winter Fuel Payments Service worth £6 million.

Teleperformance, the UK’s leading provider of outsourced contact centres, will continue to handle calls and process claim forms to assist people with their winter fuel bills.

Teleperformance has designed a bespoke software solution and infrastructure to integrate with DWP’s in-house payment centre that allows real time sharing of data allowing a high volume of claims to be verified and processed.

Thea Quinn, Winter Fuel Planning and Implementation Manager for DWP comments “The winter fuel programme is very important to the government and the role Teleperformance play in the processing and verification of over 300,000 applications and the fulfilment of 700,000 packs annually is vital.”

Sasha Price, Teleperformance's Director of Public Sector Services comments “We are delighted to be awarded a further three year contract. This demonstrates our on-going commitment and dedication to providing innovative response management solutions within a high volume and complex service that has a very real and positive impact on peoples’ lives.”

Notes to editors:

• Teleperformance, founded in 1950, is one of the UK’s largest outsourced contact centre outsourcers. Teleperformance is owned by the world’s second largest contact centre outsourcer, the Teleperformance Group. Please visit

• Photo attached of Sasha Price, Director of Public Sector Services, at Teleperformance.

For more information please contact Tina Stanley, Tina Stanley & Associates, Tel/fax 01491 410250 email

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