Skip navigation

Orlando, FL USA – June 5th 2007 – At a gala dinner attended by delegates of the 2-day Contact Center World Awards Conference for Best Of the Best in the Americas, the winners of the 2007 Americas awards were announced.

Each finalist not only represented their company, but their country and the Gold medal winners will go on to represent their region and nation in the world finals which take place in November 2007.

The 31 finalists represent the best of the Best in Americas and over the 2 day conference each presented and the delegates had to vote for who is the best. The conference was also unique in that not a single vendor presented their solutions which you find at other events - only finalists and so the ideas that each delegate took away was outstanding.

Announcing the winners of the 2006 World Finals were Raj Wadhwani, President of Commenting on the conferences and awards gala, Mr Wadhwani said " I was awestruck by the caliber of the presenters and so may of them spoke about learning from each other and using this forum as their benchmark for what best in class is. It was like the Olympics and American Idol rolled into one – voting for people, companies and countries.

Each finalist received a medal and the awards were for Gold, Silver and Bronze in each category.

The 2007 Contact Center World Award Winners For Best in Americas are:

For Best Agent:

Gold: Kelly Chen – Sage Software (Canada)
Silver: Greg Muffuleto – Sage Software (USA)
Bronze: Carlos Aguilar – Royal Caribbean Cruises (USA)

For Best Supervisor:

Gold: Geoff Dalessio of Hewlett Packard (USA)
Silver: Elba Elizondo-Shales of Sage Software (USA)
Bronze: Jeanette Miller of TeleTech (Canada)

For Best Leader:

Gold: Drew Frogley of Hewlett Packard (USA)
Silver: Kevin Smith of Cardinal Health (USA)
Bronze: Yolanda Perez of American Heart Association (USA)

For Best Trainer:

Gold: Donita Trowell – Humana Military Services (USA)
Silver: Michael Inman – Hewlett Packard (USA)
Bronze: Rachel Davis – Sage Software (USA)

For Best Customer Service:

Gold: Cross Country Automotive (USA)
Silver: Hewlett Packard (USA)
Bronze: Discover Financial Services (USA)

For Best Community Spirit:

Gold: Cardinal Health (USA)
Silver: StarTek (USA)

For Best Technology Innovation:

Gold: (USA)
Silver: VeCommerce (USA)
Bronze: Sitel (USA)

For Best Outbound Campaign:

Gold: Royal Caribbean Cruises (USA)
Silver: Atelka (Canada)

For Best Contact Center (under 50 agents):

Gold: Sage Software (Canada)
Silver: Discover Financial Services (USA)

For Best Contact Center ( 51 to 249 agents):

Gold: FedEx Ontario (Canada)
Silver: FedEx British Columbia (Canada)
Bronze: CCSI Technology Solutions (Canada)

For Best Contact Center (250+ agents):

Gold: Cross Country Automotive (USA)
Silver: Hewlett Packard (USA)
Bronze: Vangent (USA)

In 2 weeks time the regional event for Best in Asia Pacific takes place in Melbourne Australia and the regional event for Best in Europe, Middle East & Africa takes places in London, England in July 2007. The Gold Medal winners will be presenting in Las Vegas in November 2007.

For details of the upcoming events go to

This press release was distributed by ResponseSource Press Release Wire on behalf of in the following categories: Business & Finance, for more information visit