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- Next-generation contact centre software brings home the 2007 IP Contact Centre Technology Pioneer Award

Oklahoma City, USA / Manchester, UK, 12th June, 2007 – Amcat, a global leader in customer care & interaction solutions announced today that Technology Marketing Corporation (TMC) has awarded the Amcat Interactions software solution a 2007 IP Contact Centre Technology Pioneer Award. Customer Interaction Solutions, a leading TMC publication in CRM, call centre and teleservices, awarded companies for their ground-breaking, innovative ideas that enhance call centre capabilities.

Compared to traditional call centres, Amcat Interactions is a next-generation IP contact centre model that eliminates traditional boundaries found in most contact centres – giving users unprecedented abilities to optimise customer traffic, enable the use of true anywhere/anytime resources and increase per-contact revenue.

“Amcat is honoured to receive this prestigious award from such a well-known and respected magazine in the industry,” said Dudley Larus, Amcat vice president of product marketing. “We are committed to designing software that drives business revenue while building on current technologies that reduce costs, increase efficiency and improve the customer experience. This award pays tribute to the innovative ‘contact centre software without boundaries’ software design we have developed.”

Key to the success of Amcat’s Interactions solution is multi-node capability, an element of its next generation IP software engine. Multi-node is revolutionary architecture that expands contact centre capabilities by elevating the switching functionality from hardware to a software level, enabling more sophisticated contact routing and queuing.

“TMC is proud to recognise Amcat with an IP Contact Centre Technology Pioneer Award. Amcat has proven to the editors of Customer Interaction Solutions that its next generation contact centre software was designed with the needs of the contact centre market in mind and the potential of IP behind it,” said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions. “Technology is the key to the success of any call centre. This award was created as a way to acknowledge those who brought groundbreaking technologies to market while providing high quality and superior applications.”

The IP Contact Centre Technology Pioneer Award winners will be highlighted in the July 2007 issue of Customer Interaction Solutions Magazine.

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About Customer Interaction Solutions

Since 1982, Customer Interaction Solutions magazine has been the voice of the call/contact centre, CRM and teleservices industries. Customer Interaction Solutions has helped these industries germinate, grow, mature and prosper. TMC, the magazine’s publisher, and is proud to publish the leading publication that has helped these industries, which have a positive impact on the world economy, continue to thrive. Hailed by the Wall Street Journal as “the Bible of the Industry”, Customer Interaction Solutions magazine continues leading the way with the most comprehensive editorial. Please visit www.cismag.com.

About TMC

Technology Marketing Corporation (TMC) publishes Customer Inter@ction Solutions, INTERNET TELEPHONY magazine, Unified Communications and <http://www.tmcnet.com/sipIMS Magazine>. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 4,000 most visited Web sites in the world by alexa.com*, TMCnet serves two million unique visitors each month. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, Communications Developer Conference, IMS Expo and Call Centre 2.0 Conference. (*alexa.com is an amazon.com company that ranks Web sites by their traffic levels. Neither alexa.com nor amazon.com is affiliated with TMCnet.) Please visit www.tmc.net.

About Amcat
Amcat™ customer interaction management solutions help companies grow their business while providing the flexibility to adapt to changing business requirements. Amcat’s contact centre software is scalable, allowing businesses expand while their communication infrastructure scales and grows with them. Built from decades of customer care expertise, Amcat solutions are easy to use and reliable, driving more productive customer interactions. Today, Amcat is helping over 2,000 companies grow their business while increasing revenue, reducing costs, improving customer service and adapting to market change. For more information visit www.amcat.co.uk tel: 0161 772 7100.

Press Contact: Jane Moores, TTA Communications, Tel: 00 44 (0) 1225 731317. e-mail: jmoores@ttauk.com
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