COGNITO AND ORACLE EQUIP TELENT WITH ADVANCED MOBILITY SOLUTIONS TO ACHIEVE PROACTIVE SERVICE LEVEL MANAGEMENT AND IMPROVED OPERATIONAL EFFICIENCY OF ITS FIELD WORKFORCE AND CUSTOMER SERVICE LEVELS Tuesday 12 June 2007 PDF Print 12 June 2007 – Newbury, UK - Cognito today announced that telent, an independent technology services business that delivers high-quality communication and network services to telecommunications operators, large enterprises and public sector organisations in the UK, Ireland and Germany, has selected Oracle’s Enterprise RealTime Scheduling solution together with Cognito’s Mobile Workforce Management as the key foundation of its field service mobilisation project. Telent’s primary objective for moving its service processes to a mobile solution is to improve customer experience by accelerating the time for updating job status information. The real-time scheduling will help to improve operational efficiency and workforce management. The Cognito and Oracle solution was selected over other competitive offerings after telent undertook a rigorous selection process. Key selection criteria included the managed service approach, a proven understanding and competence in delivering mobile data and scheduling solutions and a “One Team” approach to the project. The initial phase was implemented by the end of May 07 with an intention to rollout the solution across the entire large-scale mobile workforce. The enterprise mobility solution that Cognito has delivered to telent combines real-time, automated scheduling and despatch of jobs, resource management, mobile data, GPS tracking and auto-launch satellite navigation running on O2 GPRS using the XDA mini S. The solution is tightly integrated with telent’s Remedy back office system. The service will enable field workers to automatically receive the latest job information and update job status remotely. The schedule dynamically adjusts to take into account status updates and integrates task and location information in real time, directly at the point of action. For telent, a key decision factor was their need to continuously audit all mobile activity – an essential foundation for proactive service level management. Colin MacAdam, Commercial Director, Cognito says, “The award of this contract by telent reinforces Cognito’s position as a leading provider of enterprise mobility solutions. We look forward to working with Oracle and O2 on this project to provide telent with a solution that meets the exacting requirements of its field workforce.” Alan Hartwell, Vice President, Technology Solutions and Channels, Oracle Corporation UK and Ireland Ltd adds, “We are delighted that Cognito has won this key project with such a significant and growing service provider such as telent. Telent’s decision to work with Oracle ERS following such a rigorous selection process is a testament to both the breadth and depth of our product’s capabilities.” Dennis Badman, Managing Director Telco Services, telent concludes, “Combined, the solutions from both Oracle and Cognito will work towards further improving telent’s operational efficiency and productivity. Telent worked very closely with both organisations to fully define our end-to-end requirements for a mobile solution, and we are convinced that together we have the right partnership to deliver a greater service experience for our customers.” -Ends- About Cognito Cognito enables organisations to deliver great customer service by ensuring that their mobile workforce responds effectively to time-critical tasks. Our Mobile Workforce Management solution guarantees that fast changing information will be actionable immediately – and establishes the critical foundation for proactive service level management. By equipping them to audit all mobile activity we empower businesses to cope with increasingly demanding customers and legislation. Growing numbers of organisations like Anglian Water, CitySprint, Dalkia ETS, Homeserve Heating Services, Peterborough City Council and Volvo CE are turning to Cognito to achieve competitive advantage by reducing costs, streamlining administration and increasing productivity. Note to editors: For further information please visit www.cognitomobile.com or contact: Helen Brockett PR Consultant for Cognito Eureka Communications Tel: +44 1235 832901 Mob: +44 7879 282828 Email: firstname.lastname@example.org or Rachel Henley Marketing Manager Cognito Limited Tel: +44 (0)1635 508317 Mob: +44 07917 267971 Email: email@example.com This press release was distributed by ResponseSource Press Release Wire on behalf of Eureka Communications in the following categories: Business & Finance, Computing & Telecoms, for more information visit http://pressreleasewire.responsesource.com/about.