Konica Minolta launches CS Remote Care for remote system support Monday 25 June 2007 PDF Print Milton Keynes UK, 25 June 2007 Konica Minolta Business Solutions (UK) Ltd has launched CS Remote Care, a remote monitoring, reporting and diagnostics service for the Konica Minolta range of bizhub multifunctional imaging systems. CS Remote Care provides a link from the customer’s bizhub system to the Konica Minolta customer service centre via e-mail or GPRS modem. CS Remote Care provides many benefits for customers, saving time, increasing productivity and ensuring maximum uptime for bizhub systems. CS Remote Care eliminates routine tasks for the customer such as toner ordering and meter reading. Via CS Remote Care the bizhub system notifies Konica Minolta when toner needs reordering so the customer never runs-out or over orders. Meter readings are also automated ensuring accurate and timely billing Regular servicing is also managed by CS Remote Care. All Konica Minolta bizhub systems have a Preventative Maintenance (PM) programme, for servicing at set intervals, involving cleaning and replacement of consumable parts such as rollers, to maintain high output quality. CS Remote Care informs Konica Minolta when a PM service is due and what parts are required. In addition to routine servicing the CS Remote Care Alert Module provides ongoing monitoring of system performance, adjusting settings constantly to maintain quality levels. Any problems detected such as increasing paper misfeeds, are reported by CS Remote Care so that Konica Minolta is aware of potential technical issues before they become apparent to the customer. The remote diagnostics used by CS Remote Care can detect possible component failure, request a service engineering visit and advise of the correct replacement parts, all automatically. This ensures that minor faults do not result in system failures, increasing machine uptime and extending the operational life of the device. CS Remote Care requires no additional software and is completely secure using GPRS and e-mail security protocol technology to communicate. Only data from the bizhub systems operation and control memory is utilised and there is no contact with data in the image memory, image processor or hard disk. For Konica Minolta Business Solutions, John Howard, Head of UK Marketing said of CS Remote Care, “Our customers want to focus on their business activities and CS Remote Care removes the burden of routine tasks such as toner ordering and meter readings. It also completely automates the process of routine servicing and the self-diagnostics reduces downtime by preventing technical faults escalating into machine failure. The whole system is totally secure via GPRS and e-mail and will significantly enhance our service provision to our customers.” Ends. About Konica Minolta Business Solutions (UK) Ltd Konica Minolta Business Solutions (UK) Ltd markets business machines manufactured by Konica Minolta Business Technologies Inc, in the United Kingdom through a direct sales force and a network of independent dealerships. Konica Minolta digital imaging systems are manufactured in Japan and China. All are ISO9002 accredited for quality procedures. UK turnover for Konica Minolta Business Solutions (UK) Ltd is in excess of £120 million, placing the company fifth in the digital copier market with a 8.6 per cent share of the black and white market and a market leading 34.9 per cent share of the colour market (not including colour capable systems) according to Infosource. With a total workforce of 19,800 employees world wide, Konica Minolta Business Technologies generated net sales of over £3.15 billion in fiscal 2005/2006. Globally Konica Minolta Holdings, Inc. has a turnover £6.1 billion. Building on its strong core of optical technologies developed over many years, Konica Minolta Business Technologies aims to be a corporation offering products and services that are essential to all areas of digital imaging. Suggested picture caption: Konica Minolta Business Solutions has launched CS Remote Care, a remote monitoring, reporting and diagnostics service for the Konica Minolta range of bizhub multifunctional imaging systems. For further information contact: John Howard Head of Marketing Konica Minolta Business Solutions (UK) Ltd Tel: 01908 200400 Fax: 08701 321751 E-mail: John.Howard@bs.konicaminolta.co.uk Web: www.konicaminolta.co.uk Editorial enquiries: Glyn Pritchard Vox Communications Tel: 01892 825043 Fax: 0870 162 3983 E-mail: firstname.lastname@example.org This press release was distributed by ResponseSource Press Release Wire on behalf of Vox Communications in the following categories: Computing & Telecoms, for more information visit http://pressreleasewire.responsesource.com/about.