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Peter Gradwell, MD of the UK’s leading internet telephony service provider, welcomed the recent announcement from BT (please see *** below) that the percentage of UK small businesses using the internet to make calls – known as VoIP, Voice over Internet Protocol - was going to almost double during the next 12 months, from 25% to 48%.

Commenting on the UK-wide take-up of VoIP, Peter Gradwell said:
“Internet telephony is definitely now a mainstream technology helping businesses to link together, reducing costs and making communications more effective.”

Customers such as Netcraft in Bath and Pulsic in Bristol’s Aztec West have successfully transformed their businesses by changing to VoIP.

“Gone are the landlines - and in have come conventional-looking handsets that are equally as easy to use but which achieve great savings and provide more call options and services,” added Peter.

“We now have more than 10,000 lines active on our service, rating us as a Top 3 VoIP provider to UK small businesses/SMEs.

“We have seen our turnover grow by more than £1m annually in the last 12 months.

“Our internet/VoIP phone service is designed for businesses equipped for only a nominal cost with high quality handsets and expert customer service provided from our offices in Bath.”

But while BT claims that the internet is helping to cut costs for customers with an extensive marketing campaign, Peter warned that businesses should be wary of BT’s eye-catching special offers and confusing price packages.

“For example”, he commented, “we looked at one BT customer’s bill: he paid more £700 for the quarter. This gentleman had BT Business plan, with a headline prices suggesting calls capped at 60p per hour and a 25p call cap for UK mobile calls.

"However, this requires the customer to spend £500 a year with BT, so they were charging in advance and then rebating the customer once they had made the calls. Over £500 of the charges on the BT bill were costs that just don’t exist with our service.”

In addition, Gradwell’s call charges compared to BT are competitive:

“This customer spent £248.95 with BT in a quarter; the equivalent calls using Gradwell would have been £148.09."

Peter also drew the following point to the attention of SME businesses:

“We also have heard stories of customers being advised they need one broadband line per VoIP phone – this is rubbish; on our system you can have up to 10 concurrent calls on a single broadband line, saving companies hundreds of pounds in ISDN line rental fees.”

"With savings like these, it’s easy to see why so many UK small businesses are looking to switch to Internet Telephony. Please see our cost-of-calls comparator table."

***BT feature/article:

For more information on Gradwell’s products, services, or industry liaison work, please see and contact us:

Corporate enquiries: Peter Gradwell –

Tel: 01225 800 800

Media enquiries: Jack Ozanne –
Tel: 07973 770942

Notes to editors:

Gradwell dot com is one of the leading UK internet communications service providers to UK businesses.

Since 1998, Gradwell has provided a range of email hosting, website hosting and Internet Telephony Services to more than 5,000 clients in the UK.

With more than 10,000 VoIP phone lines, 6,000 websites and 12,000 internet domain names, the company had revenues in excess of £1 million for the 2006 financial year. Gradwell’s team of 16 is headquartered in Bath.

-Peter Gradwell-

Peter Gradwell is one of the UK's leading young internet and telecoms entrepreneurs and was recognised in the Daily Telegraph (March 2007) as one of the changing faces of IT.

Peter Gradwell has sponsored the creation of It is a community-led VoIP forum aiming to become the UK's main reference point for internet telephony.

For two years (April 2002-April 2004) he contributed to the work of Nominet, the think-tank for UK domain name policy. As Chairman of Nominet's policy advisory board he was instrumental in guiding extensive debate.

He is a founding member of the Internet Telephony Service Providers Association (ITSPA), the UK trade body that, among other activities, lobbies OFCOM.

Additionally he holds several non-executive directorships for Internet Service companies and is pursuing a PhD at the University of Bath in digital settlement systems comprise an analysis of the use of auctions to manage and procure resources via agent computer networks, known as The Grid.

In summer 2006, Peter was elected a Fellow of the British Computer Society one of the BCS's youngest-ever Fellows.

Please see more on Thank you.


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