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Melbourne, Australia - June 22nd 2007 – At the 2007 Contact Center World Conference & Awards Gala for Asia Pacific, the medal winners were announced to an excited audience.

Each finalist not only represented their company, but their country and the Gold medal winners will go on to represent their region and nation in the world finals which take place in November 2007.

The finalists represent the best of the Best in Asia Pacific and over the 2 day conference each presented and the delegates had to vote for who is the best. The conference was also unique in that not a single vendor presented their solutions which you find at other events - only finalists and so the ideas that each delegate took away was outstanding.

Announcing the winners of the 2006 Asia Pacific Finals Raj Wadhwani, President of said " I was once again awestruck by the caliber of the presenters and the ideas - its the place to hear the best and benchmark against them. We want to say thank you to everyone who helped make this possible"

Each finalist received a medal and the awards were for Gold, Silver and Bronze in each category.

The 2007 Contact Center World Award Winners For Best in Asia Pacific are:

For Best Agent

Gold: Daniel Wong Sui Chien of Intel Technology Sdn. Bhd. (Malaysia)
Silver: Samitha Gunawardena of ANZ (Australia)
Bronze: Ms. Mandeep Kaur Dehar of Infosys BPO Limited (India)

For Best Supervisor

Gold: Selvakumar Sundaram of ANZ (Australia)
Silver: Larson George of Infosys BPO Limited (India)
For Best Leader
Gold: Steve Collier of National Australia Bank Ltd (Australia)
Silver: Rajesh Shetty of Infosys BPO Limited (India)

For Best Trainer

Gold: Nicole Arnold of ANZ (Australia)
Silver: Atsuko Goto of NTT Solco Corporation (Japan)

For Best Customer Service

Gold: SlashSupport, Inc. (India)

For Best Community Spirit

Gold: Intel Technology (Malaysia)
Silver: IAG (Australia)
Bronze: Infosys BPO Limited (India)

For Best Technology Innovation

Gold: The Kowloon Motor Bus Co. (Hong Kong)
Silver: Australian Health Management (Australia)
Bronze: Marketcom (Australia)

For Best Outbound Campaign

Gold: Marketcom (Australia)
Silver: BMS Telecorp (Australia)

For Best Contact Center (under 50 agents)

Gold: The Kowloon Motor Bus Co. (Hong Kong)
Silver: Hanover Group Limited (New Zealand)
Bronze: Ministry of Economic Development (New Zealand)

For Best Contact Center ( 51 to 249 agents)

Gold: One TO One Contacts Co., Ltd. (Thailand)
Silver: ANZ (Australia)

For Best Contact Center (250+ agents)

Gold: National Australia Bank (Australia)
Silver: St. George Bank (Australia)

Commenting on the event, here is what some delegates had to say

"This was a unique conference as it allowed the audience to participate
" M Watson - NSW State Development

"We are able to learn from the best of the best" S Foo Pei Yen - Intel Corp

"I was not sure what to expect - I met great people, have taken away many notes, new food for thought, new ideas!" R Stanbrook - St George Bank

"Didn’t know what to expect - what a great concept!" S Waterman - BMS Telecorp

In 4 weeks time the regional event for Best in Europe, Middle East & Africa takes places in London, England in July 2007. The Gold Medal winners will be presenting in Las Vegas in November 2007. For details of the upcoming events go to

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