Keynote Speakers Announced for Call Centre Expo 2007 Thursday 28 June 2007 PDF Print Some of the biggest industry names have welcomed the opportunity to speak at Call Centre Expo 2007, Europe’s no. 1 exhibition and conference for customer contact solutions. The two day market leading event attracts the call and contact centre community to network, discover and develop new ideas and this year is set to re-energise the contact centre industry. As a part of the free educational programme, housed in the Excellence Theatre, the four keynote speakers offering invaluable insights at this year’s event include Mary Gober, an international authority on customer service; Colin Shaw, founder of Beyond Philosophy and one of the world’s leading experts on the customer experience; Michael Anderson, senior contact centre consultant at Capgemini; and Sir Ranulph Fiennes, the world’s greatest living explorer. On day one of the event - Wednesday 26th September - Sir Ranulph Fiennes, in his lecture, ‘Living Dangerously’, will tell a story of motivation, determination, success and hardship. He has achieved a number of record breaking expeditions that has kept him ahead of his international rivals for three decades and in an intriguing exploration of his life so far, Sir Ranulph, will describe the many challenges he has faced, the lessons he has learned and accomplishments he has made. Awards, honours, charity work, expeditions and best selling books are all packed in. Next, on day one, Mary Gober will be presenting an overview of ‘The ‘GOBER METHOD’™ - A Proven Strategy to Improve Service, Increase Sales and Motivate Your People’. Mary established Mary Gober International in 1979 and has since been at the forefront of delivering innovative and exciting customer service training with recent clients including Marks & Spencer, Reuters and West Mercia Constabulary. The ‘GOBER METHOD’ has been delivered to organisations in 33 countries around the world, with clients ranging from multinational companies to large and small privately-owned enterprises, charities and not-for-profit organisations. Mary will demonstrate how the ‘GOBER METHOD’ can boost motivation, performance and business results in this high impact, fast moving session. The second day – Thursday 27th September - presents two further inspiring speakers. Michael Anderson, a senior contact centre consultant for Capgemini will be considering ‘What will the contact centre of the future look like by 2012’. With over 25 years experience in the contact centre industry gained in various market sectors, Michael, based on new research, recognises the evolution of the contact centre and how it will be driven by business needs with technology playing an enabling role. Visitors will be challenged with new ideas and advice on how to develop the contact centre to its full potential. The fourth speaker, Colin Shaw, founder and CEO of Beyond Philosophy, the world’s leading experts on the customer experience will discuss ‘Maximising the customer experience’. Delivering a thought leading and entertaining speech, Colin understands what makes businesses tick and speaks of how to create a deliberate experience for customers to stand apart from competitors, and supplies numerous case studies of organisations that have dramatically improved and generated millions. For the first time this year, Call Centre Expo 2007 will be co-locating with Customer: Strategy & Management - the UK’s only dedicated exhibition and conference for integrated customer management solutions. The seamless cross over between the two events offers access to more exhibitors and double the educational and networking opportunities. Visitors will attend the event from a wide array of industry sectors, including finance, public, retail, travel and leisure within marketing, sales, customer service , HR, IT and corporate management. The show isn’t restricted to call centre professionals - anyone who is passionate about delivering a great customer experience and would like to enhance their customer management strategies would find the show of benefit. The combined event is set to champion best practice and demonstrate how to perfect the customer experience through integrated customer solutions thus ensuring a longevity in relationships for organisations with their customers. For more information or to register for free attendance go to www.callcentre-expo.com. - ENDS - Notes to Editor: Press Contact: Katy Wilkins, CMP Information, tel: +44 (0)20 7921 8522, email: firstname.lastname@example.org About Call Centre Expo Since its launch in 1999, Call Centre Expo has achieved extensive growth in both visitor and exhibitor figures to become Europe’s leading customer contact event. With 95 exhibitors and 3,000 visitors in 1999, the show now attracts more than 200 exhibitors and an attendance of 6,000 annually. Call Centre Expo 2007 will take place on 26-27 September 2007 at the NEC, Birmingham. About Customer: Strategy and Management Customer: Strategy & Management was launched in 2005 by CMP Information’s award winning team that created Call Centre Expo and Technology For Marketing. Customer: Strategy & Management is the UK's only dedicated exhibition & conference for integrated customer management solutions. Covering products and services to maximise relationships with customers throughout their entire customer lifecycle, the exhibition takes place, for the third time, at the NEC, Birmingham on 26-27 September 2007. About CMP Information CMP Information is the UK-headquartered professional media division of United Business Media plc. Operating in the UK and Europe, CMPi provides creative professional media solutions to around 20 industry sectors. Its products, including magazines, exhibitions, conferences, awards, directories and websites, are targeted at business professionals across a range of markets; these include Building & Property, Medical, Travel, Agriculture and the licensed trade. Amongst its well-established brands are industry-leading publications including Building, Pulse, Travel Trade Gazette, Farmers Guardian, Music Week and The Publican. CMPi also has a number of leading directories, compendiums and information services such as the Building Product Compendium, ABI, Benns Media and The Knowledge. It also has a number of exhibitions recognised as the pre-eminent events in their respective market sectors. These include CPhI, The Interiors Event, International Fire Expo and IFSEC. CMPi's magazines reach over 660,000 readers directly through subscription and controlled circulation. CMPi has a significant classified advertising business and all of its 40 magazines carry classified sections, most notably those with a strong presence in their markets, such as Building, Building Design, Farmers Guardian and Printing World. Each year, over 330,000 business professionals and marketers visit its exhibitions. 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