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Touchstone Group, provider of integrated business software solutions and consultancy, has won a deal to supply integrated back office financials to The Montcalm Hotel.

The Montcalm Hotel, part of the acclaimed Nikko Hotel Group, is known as London’s “Best Kept Secret”. With its elegant Georgian façade and located just off Marble Arch, the hotel’s raison d’etre has always been to provide a refined and tranquil English residence in the heart of the Capital. The welcome The Montcalm provides relies on two essential qualities, attention to detail and delivering the very highest standards of service for its guests.

Naturally, the IT systems required to underpin such standards need to be of the highest standards too. Following a recent decision to upgrade its whole back office IT portfolio, and a review of the market, The Montcalm has chosen Touchstone Group to deliver Infor FMS SunSystems Financial Management together with migration and installation consultancy.

Antonio Carvalho, The Montcalm’s Financial Controller and Company Secretary, says, “We knew exactly what we needed and chose Touchstone Group as they to best understood those needs. We were already aware of them through their involvement in BAHA (the British Association of Hospitality Accountants) and that they bring with them considerable experience of our market.

“The impact of their solution will be significant across many areas of our business, particularly in terms of management reporting and uploading information into Excel. This is especially important to generate the level and quality of information required by our hotel management.

“The new system will also take a lot of the pain out of consolidation, which we do every three months, and we expect it to really come into its own at the year-end too. Another benefit over the old system is that all transactions will be visible, allowing us to drill down into the data in greater detail.”

Commenting on the win Adrian McNay, Divisional Managing Director, Touchstone Group, added, “Staying ahead in today’s hospitality industry is all about having the right technology behind front of house. The Montcalm has a reputation for excellence amongst their guests and by investing in a strong back office solution, they have invested in maintaining their place as London’s Best Kept Secret.”


For further information, please contact:

Natalie Easson
Touchstone Group
+44 (0)207 121 4700


Leigh Richards
The Right Image
0870 850 7631

About Touchstone Group

Incorporated in 1982, Touchstone Group plc is quoted on the London Stock Exchange AIM market (LSE:TSE).

Providing integrated business software solutions and consultancy services to mid-market & enterprise level organisations, Touchstone Group works closely with its clients to improve their businesses by exploiting the true potential of technology.

Touchstone Group combines an intimate knowledge of its clients’ vertical markets with a strong portfolio of chosen partners, each a respected leader in their field of expertise and fully qualified to support the entire integration process.

The Group’s primary goal is to guide and help each client to find the optimal technology for its business needs across a broad spectrum of activities including: ERP, CRM, corporate performance management, procurement, document and records management, and enterprise resource management (ERM).

From business analysis, solution definition, programme & project management, and infrastructure, to development, implementation and client support, Touchstone Group’s integrated solutions deliver exactly the right combination of technology components to streamline clients’ complex business processes and deliver real, ongoing and incremental change.

Primarily working with companies in the UK, but also supporting many international organisations, Touchstone Group has over 1,000 customers of which about 300 are this year involved in fee-based project developments. The organisation is focused upon ten key industry sectors, including Not-for-Profit, Hire & Rental, Wealth Management/Financial Services, Hospitality & Leisure, Energy, High Tech, Media & Publishing, Commodity Trading and Professional Services.

Amongst the many notable client names to have chosen Touchstone Group are: Speedy Hire, PwC, Isle of Man Government, MessageLabs, J D Wetherspoon, Toshiba, and West Yorkshire Police.

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