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SPI Mobilises its Workforce with Cognito

Fast-growing field service organisation turns to Cognito, the leading mobile workforce management supplier, to improve customer service

Cognito has today announced that SPI Ltd has selected Cognito’s Mobile Workforce Management system, integrated with Maxima’s ‘Intellect’ contracting and accounting solution, to mobilise its field service organisation.

With around 500 staff, SPI is the market leader in the provision of mechanical and electrical services to Local Authorities, Housing Associations and main contractors across the West Midlands, having built a strong reputation for providing the highest quality services and is consistently rated best-in-class by tenants and resident bodies.

The proven combination of Cognito’s Mobile Workforce Management and the Maxima ‘Intellect’ application will enable SPI’s field force to respond, in real-time, to customer service calls, improving operational efficiency and enhancing customer service. By taking a proactive approach to service level management, SPI expects to further strengthen its competitive advantage.

Using convenient, easy-to-use mobile devices, SPI’s field workers will have the latest job information and schedules to hand at all times. This timely access to the latest information, together with the reduction in paperwork, associated with job dispatch and job closures, is expected to enable staff to spend more time with customers ‘on task’, increase first time fix rates, and enhance productivity.

According to Paul Dillon, Managing Director, SPI, “We believe that this new system, in combination with our long standing reputation for quality, performance, and professionalism will ensure that we will continue to lead our industry, whilst retaining our traditional core values”.

With safety a paramount consideration for gas servicing, the system will also enable SPI to reduce the time and effort required to issue CP12 gas safety certificates, the legislatively required documentation to prove gas appliances have been checked and conform to required standards. At the same time the system reduces the potential for any data entry errors. Plus the management team will gain detailed visibility of workforce activity against schedules and commitments, enabling them to pre-empt issues before they become problems.

The initial phase of implementing the Maxima platform started in April, with the deployment of Cognito Mobile Workforce Management to the entire field engineer team following in June.

Colin MacAdam, Commercial Director, Cognito comments, “We are pleased to be working with Maxima to deliver this solution to SPI. With a proven track record in the implementation of mobility solutions in the gas maintenance sector, we are confident that we will help SPI to continue to exceed its customers’ expectations and deliver improved results.”

Following a recent investment by Lyceum Capital, SPI is now embarked on an ambitious expansion programme to further extend both its range of services and geographical coverage. SPI believes that a customer-focused approach, working in partnership with its clients, is the key to delivering the best value service available.

About Cognito

Cognito enables organisations to deliver great customer service by ensuring that their mobile workforce responds effectively to time-critical tasks.

Our Mobile Workforce Management solutions guarantee that fast changing information will be actionable immediately – and establish the critical foundation for proactive service level management. By equipping them to audit all mobile activity we empower businesses to cope with increasingly demanding customers and legislation.

Growing numbers of organisations like Anglian Water, CitySprint, Dalkia , Homeserve Heating Services, Peterborough City Council and Volvo CE are turning to Cognito to achieve competitive advantage by reducing costs, streamlining administration and increasing productivity.

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or contact:-

Janet Jones
PR Consultant for Cognito
Eureka Communications
Tel: +44 1243 776097
Mob: +44 796 357 9576

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