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twenty4help Knowledge Service AG, one of Europe’s leading providers of outsourced technical support and IT-related services, has become part of the Teleperformance Group, one of the largest international outsourcers in the customer relationship management (CRM) sector.

The takeover of twenty4help by Teleperformance SA sees twenty4help gaining access to the global network of the parent company, thereby enabling it to offer its customers an even broader range of services on a worldwide basis. In return, with twenty4help, Teleperformance can significantly extend its market position in the field of technical support on an international level. twenty4help, formerly a United Internet group company, focuses on technical support and helpdesk solutions.

twenty4help’s UK head office and lead UK contact centre is based in Newcastle. twenty4help’s headquarters is in Dortmund, Germany. The company operates 13 European contact centres in seven countries and provides support in 22 languages. twenty4help also operates facility-managed contact centres at Linlithgow, Scotland, and in Oxford.

Klaus Gumpp, CEO of twenty4help Knowledge Service AG, says: “The integration of twenty4help into the organisation of CRM specialist Teleperformance represents a milestone for the further growth of the twenty4help group. As in our company, the business activity of Teleperformance is defined by rapid growth, sustainability and continuity. twenty4help and Teleperformance are also ideally matched with respect to both their geographic and product positioning. The complementary business activities of the two companies will open up a wide range of growth opportunities benefiting customers and staff – but equally, also the two companies themselves.”

twenty4help’s UK Managing Director, Klaus Oesteroth, added: “This is an excellent opportunity for twenty4help in the UK, because with Teleperformance, we have found the perfect partner with whom to take the successful business of the past few years into a new dimension. Both companies profit from balancing product portfolios, excellent customer relations and a positive market position.

“This is a true win-win situation,” continues Oesteroth. “twenty4help is optimally prepared for the future, and Teleperformance becomes one of the largest international technical support and help desk solutions provider, with a particularly strong presence both in the UK and wider European market.”

The French corporate group, Teleperformance SA, is regarded as a European CRM pioneer and has developed into one of the largest international outsourcers within the customer relationship management sector over the last 30 years. Today, Teleperformance is a global brand operating in 42 countries with a turnover of approximately €1.4 billion. Worldwide, some 67,000 employees look after over 1,000 customers from all branches of industry at around 56,500 workstations. The company has the capacity to deal with over one billion customer contacts in 60 languages and dialects per annum.


Interview Availability

Klaus Gumpp, CEO of twenty4help Knowledge Service AG, and Klaus Oesteroth, MD of twenty4help Knowledge Service Ltd, are available for interview. Please contact Andrew Fellows or Adam Sawell at Beyond PR for further information.

About twenty4help

twenty4help is one of the leading providers of service call centres, CRM, user help desk and outsourcing solutions to international market leaders in information technology, multimedia and telecommunications. In addition to Internet service providers such as AOL and 1&1, twenty4help customers encompass leading players from the fields of hardware, software, the automotive sector and technology, including Microsoft, Lexmark and BMW. Serving as a human interface between digital systems and their users, twenty4help enables its clients' customers to make full use of their technology.

twenty4help is a wholly owned subsidiary of Teleperformance SA, one of the largest international CRM outsourcers with a footprint covering 42 countries and 60 languages and dialects.

Issued on behalf of:

twenty4help Knowledge Service Ltd
Tyne River House, The Watermark
Gateshead, NE11 9SZ

T: 0191 493 5000 F: 0191 493 5005

Issued by:

Beyond PR Limited
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Garsington Road, Oxford, OX4 2JZ

T: 0845 634 4259 F: 0870 141 0443

For further information regarding this press release please contact Andrew Fellows ( or Adam Sawell (

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