Make-A-Wish Foundation® Improves Technical Support Thursday 26 July 2007 PDF Print WOBURN, Mass., July 26, 2007 – The Make-A-Wish Foundation is now able to provide remote computer support for its 800 employees in the national office and 69 U.S. chapters by using LogMeIn IT Reach and LogMeIn Rescue, which give support technicians and IT administrators the ability to access and fix problems over the Internet. LogMeIn IT Reach is a remote computer management and support tool that helps track, diagnose and repair remote PC and server issues, and LogMeIn Rescue provides Web-based, secure control of a remote computer without pre-installing software. This enables technicians to quickly fix problems on computers in the Foundation’s offices nationwide. The Make-A-Wish Foundation is the world’s largest wish-granting charity, enriching the lives of children with life-threatening medical conditions through its mission. The Foundation's IT staff of seven supports 100 workstations at the national office and 20 remote laptops, plus maintaining its critical servers. They also support the 69 local chapters and indirectly support more than 25,000 volunteers when they register online. "LogMeIn IT Reach and Rescue are excellent tools that have made the IT department’s job much easier and more efficient,” said Jim Toy, director for information technology for the Make-A-Wish Foundation of America. “Saving time means saving money, allowing more time and money to be devoted to serving our courageous wish kids." By implementing LogMeIn IT Reach and LogMeIn Rescue, the IT department is able to cut server and workstation update and maintenance times in half and decrease overall response and problem resolution time by 200 percent. A customizable dashboard gives them an instant snapshot of the systems’ health and alerts allow them to be aware of any issues before they occur or quickly diagnose a problem that has occurred. This made a 1½- hour server update and maintenance process, which had to take place at night, an easier 30-minute process that can be done on-demand. Remote workers no longer need to mail in their systems for problem resolution, reducing the risk of lost computers and data. By pre-installing LogMeIn IT Reach on every remote machine before it goes out, time spent on initial setup and subsequent phone support with employees has decreased by 95 percent. “The days of awkward telephone support calls are gone. Now, our staff can quickly and easily troubleshoot systems remotely, and the client can see exactly what is being done to correct the problem, which both parties truly appreciate,” Toy said. “Besides working for a great cause, the employees and volunteers of the Make-A-Wish Foundation need to get work done, which requires an efficient IT support staff,” said Sean Ellis, VP Marketing of LogMeIn, Inc. “IT Reach and Rescue combine our core technology of connecting two computers quickly and seamlessly with straightforward remote support and administration to assist IT departments of any size.” About LogMeIn IT Reach LogMeIn IT Reach provides sophisticated remote access, support, management, and reporting tools to any size company. It can easily be deployed to a few or few hundred computers in minutes or hours, with minimal end-user interaction. Through its web-based interface, it easily 'snaps' into existing networks and infrastructures, without conflicting with existing applications. IT Reach includes advanced reporting tools that further enhance the IT support staff's ability to monitor, diagnose, repair and allocate costs to appropriate business units. About LogMeIn Rescue As a web-based remote helpdesk support tool, LogMeIn Rescue allows a technician to connect to a remote PC in seconds, without pre-installing software. It is designed for ease-of-use, multi-tasking, and simplified administration, and scales to meet the needs of both large and small IT support organizations. The Customer Applet is a small executable that is downloaded onto the remote customer PC being supported. It is the interface for the remote PC user to chat with the support technician and it allows the technician to remote control their desktop. About the Make-A-Wish Foundation The Make-A-Wish Foundation grants the wishes of children with life-threatening medical conditions to enrich the human experience with hope, strength and joy. Born in 1980 when a group of caring individuals helped a young boy fulfill his dream of becoming a police officer, the Foundation is now the largest wish-granting charity in the world, with 69 chapters in the U.S. and its territories. With the help of generous donors and nearly 25,000 volunteers, the Make-A-Wish Foundation grants more than 12,600 wishes a year and has granted more than 150,000 wishes in the U.S. since inception. For more information about the Make-A-Wish Foundation, visit www.wish.org. About LogMeIn, Inc. LogMeIn, Inc. offers the world's largest remote connectivity service with more than 20 million networked computers. The LogMeIn family includes LogMeIn Free, LogMeIn Pro, LogMeIn Ignition, LogMeIn Rescue, LogMeIn IT Reach, LogMeIn Backup and LogMeIn Scout. These, along with RemotelyAnywhere and LogMeIn Hamachi, provide secure remote access, support and administration to mobile professionals, helpdesk and system administrators worldwide. LogMeIn is based in Woburn, MA with European headquarters in Budapest, Hung Contact: Jimmy Tse|VP Communications|Tel: +44 208 964 0260|Fax: +44 208 964 email@example.com This press release was distributed by ResponseSource Press Release Wire on behalf of VP Communications in the following categories: Computing & Telecoms, for more information visit http://pressreleasewire.responsesource.com/about.