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Northgate Information Solutions, a leading provider of innovative technology solutions and services, today announces that it has secured contracts worth over £2 million in the last six months to manage the complex communications needs of eight major organisations.

Northgate’s CallTouch will be used in the control rooms of London Underground, Network Rail, Heathrow Airport’s Terminal 5, and five police forces – South Yorkshire, Thames Valley, Hertfordshire, Tayside and Dorset – to enable them to improve call-handling times, speed-up responses, and direct resources more effectively.

Control rooms and call-handling centres are often unable to join up communications and IT systems, leading to reduced efficiency and longer inquiry times. CallTouch is a fully-integrated system which enables simultaneous control of a range of communications channels, including telephone, radio, CCTV and IT systems.

In a police control room setting, operators answering calls from the public are immediately provided with on-screen details of the identity and location of callers. Using an integrated geographical information system (GIS) they can then locate, inform via radio and mobilise the nearest and most appropriate resource for any incident.

CallTouch delivers:

- increased efficiency in locating and dispatching resources through a user-friendly, touch-screen display;
- improved call-handling through supplying the operator with details of any previous contact with the caller;
- a reduction in response times through faster processing of individual inquiries.

CallTouch is already being used by organisations throughout the country including police forces, fire brigades, ambulance services, utilities and the Ministry of Defence.

Speaking today, Ian Blackhurst, Managing Director of Criminal Justice & Public Safety at Northgate Public Services, said:
“In the pressurised environment of a busy control room or call-handling centre, effective communication is vital. Northgate is committed to addressing the challenges facing organisations required to manage complex communications and respond quickly to incidents.

“CallTouch gives control rooms the confidence that communications will be handled swiftly, smoothly and efficiently, helping organisations to improve their operational efficiency and encourage greater public confidence.”

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For further information:-

Fellows’ Associates:

Kathy Sutton 020 7849 3403; 07966 890401; ksutton@fellowsassociates.com
Naomi Stevenson 020 7849 3508; 07966 890403; nstevenson@fellowsassociates.com

Notes to Editors

1. Northgate Information Solutions is a leading provider of innovative services to the public sector and utilities markets. Northgate’s task is to enhance public value through the intelligent use of people and technology, and to share in the economic and social benefits that this brings.

2. In the UK, the company works with four out of five local authorities and every police force. Northgate supports public service transformation through sustainable performance partnerships. Its technology is used in the administration of more than £12 billion of revenues and benefits; in electoral administration systems covering 18 million people; to support the national system for reporting police performance; and in the management of over three million local authority and housing association properties worldwide. Founded in 1969, the company has over 6,000 employees.

3. Northgate CallTouch is a fully integrated communications platform, designed to assist with the efficient handling of all communications within a control room environment. The core modules within Northgate CallTouch include Integrated Communications Control (ICCS), Call Handling, Call Out, Mobile Data and Automatic Resource Location. It integrates the widest range of communication systems, including Telephony, GSM/GPRS SMS/MMS, Analogue and Digital Radio, Video, CCTV and a range of IT systems such as GIS.

4. Northgate’s CallTouch is currently used by over 45 customers across the UK, including 15 emergency service organisations.

This press release was distributed by ResponseSource Press Release Wire on behalf of Fellows Associates in the following categories: Consumer Technology, Business & Finance, Education & Human Resources, Public Sector, Third Sector & Legal, Computing & Telecoms, for more information visit http://pressreleasewire.responsesource.com/about.