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Cobweb, Europe’s leading provider of Hosted Microsoft Exchange solutions, has selected Orchid Consulting to deliver further improvements to its customer experience.

Mark Adams, Managing Director of Cobweb said: “We chose Orchid because of their clear focus and track record of delivering sustainable improvements at the frontline, and we look forward to working with Orchid to continue to drive excellence in our Quality and Service performance”

Keith Gait, Principal Consultant at Orchid “We are delighted to be working with Cobweb at this key stage of their growth. Cobweb are uniquely positioned to offer a great level of service to all their customers, and we look forward to partnering with them over the coming months to develop this still further”


About Cobweb.

Cobweb provides hosted services to small and medium sized businesses. With data centres in London and Fareham, more than 40,000 customers benefit from uninterrupted access to applications, e-mail and the Internet.

With over 2,000 Hosted Exchange customers Cobweb Solutions is Europe’s leading provider of Hosted Microsoft Exchange services, and has been delivering these services for 4 years.

Tel: 0845 223 9000

About Orchid Consulting

Orchid are market leaders in Call Centre Consulting and Customer Experience Improvements

Orchid deliver real improvements to the call centre by providing effective management and sustainable solutions to impact quality, service, and the overall customer experience. Orchid is a people based call centre consulting practice, working on the frontline, delivering performance improvements where it matters most.

Tel: 0870 609 4402


This press release was distributed by ResponseSource Press Release Wire on behalf of Orchid Consulting Ltd in the following categories: Consumer Technology, Media & Marketing, Computing & Telecoms, for more information visit