Skip navigation

The ‘Rising Stars’ initiative will be launched at Call Centre Expo this September supported by the Call Centre Management Association (CCMA) - the professional association for Call Centre Managers and Supervisors – and CCF magazine. The scheme recognises individuals making career advancements within call and contact centres.

The call centre industry often suffers criticism and bad press and with such negative publicity heaped onto the call and contact centre community it is easy to forget those ‘Rising Stars’ who strive for excellence in their area of work. The initiative celebrates excellence within the industry and acknowledges and demonstrates that talented individuals are nurtured to progress within the industry and become the call centre managers of the future.

Ann-Marie Stagg, Chair of the CCMA, explains how it is key for call centre managers to get involved and to nominate their talented employees, “As contact centres continue to develop in the UK there is a clear need to identify and support the development of our next generation of senior contact centre managers.” She continues, “As part of the work that the Call Centre Management Association does in this area we are delighted to partner with CMP on what we believe to be an important and stimulating initiative.”

Call Centre Expo, an annual event to be held this year on 26th & 27th September at the NEC, Birmingham, is 'the' event supporting individuals climbing the professional ladder and promotes the development of the industry’s leaders and managers of the future. The exhibition is set to attract thousands of contact centre managers and with a comprehensive programme in place for the ‘Rising Stars’ invites them to attend with their high flying supervisors and team leaders.

Event features on offer to every individual selected by their manager, as well as all the regular highlights at Call Centre Expo, include:

* Mentor presentation by Michelle Dewberry winner of the BBC’s ‘The Apprentice’ in 2006 who has worked her way from administrator to senior contact centre professional to running her own business offering global outsourcing solutions, project delivery and consultancy services and Ann-Marie Stagg, a ‘rising star’ herself, who started out “on the shop floor” and is now the Head of Insurance Services for the Co-operative Financial Services

* A dedicated Rising Stars session taking place in the Management Development Academy

* 1-2-1 break-out sessions with supporting partners Academee & Perfect Futures to discuss progression, recruitment, training, coaching, and team motivation

* “How to Network” buffet lunch, hosted by Academee & Perfect Futures

* Half price CCMA membership for participants in Rising Stars programme – for both Rising Stars themselves and their contact centre managers

Continuing support for all Rising Stars following the two day event will include access to training/coaching modules, blogs and chat rooms to encourage networking post show as well as coverage in CCF magazine. Four of the most promising individuals will have the opportunity to be mentored throughout the year and receive further coverage monitoring their progress to call centre manager.

For more information about the Rising Stars initiative go to or to nominate your Rising Stars contact Iwona Hampson on +44 (0) 20 7921 8395 or go to

For more information or to register your free attendance to Call Centre Expo visit

- ENDS -

Notes to Editor:

Press Contact: CMPi: Katy Wilkins, Tel: +44 (0)20 7921 8522, email:

About Call Centre Expo

Since its launch in 1999, Call Centre Expo has achieved extensive growth in both visitor and exhibitor figures to become Europe’s leading customer contact event. With 95 exhibitors and 3,000 visitors in 1999, the show now attracts more than 200 exhibitors and an attendance of 6,000 annually. Call Centre Expo 2007 will take place on 26-27 September 2007 at the NEC, Birmingham.

About CMP Information

CMP Information is the B2B communications division of United Business Media plc.

Operating internationally, CMPi provides creative professional media solutions to around 20 industry sectors. Its products, including magazines, exhibitions, conferences, awards, information products and websites, are targeted at business professionals across a range of markets; these include Construction & Architecture, Commercial Property, Licensed Trade, Travel, Agriculture and Ingredients.

Amongst its well-established brands are industry-leading publications including Building, Travel Trade Gazette, The Publican, Farmers Guardian, and Property Week. It also has a number of exhibitions recognised as the pre-eminent events in their respective market sectors. These include CPhI, The Interiors Event and IFSEC.

CMPi’s magazines reach over 700,000 readers directly through subscription and controlled circulation. Each year, over 400,000 business professionals and marketers visit its exhibitions. CMPi has operations in 15 countries and customers in 110.

This press release was distributed by ResponseSource Press Release Wire on behalf of CMP Information Ltd in the following categories: Business & Finance, Computing & Telecoms, for more information visit