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Aperture Research Institute (ARI) finds that almost half of data centres risk outage by not implementing ITIL across the physical infrastructure

- ARI survey shows that data centres confess to poor configuration management with less than a third implementing ITIL -

London, UK – 28 August, 2007 – A survey by the Aperture Research Institute has revealed that almost half of organisations (49%) are not able to track changes across physical aspects of their data centre including space, power and cooling; and less than one third (29%) have implemented ITIL.

In the study, the Aperture Research Institute (ARI) researched 100 data centre organisations across a range of industries including banking, government, insurance, healthcare, data services, retail, and telecommunications.

The survey found that organisations are not adequately documenting the physical layer of the data centre. More than half (54%) of respondents have experienced between one and five outages at the physical level. 64% struggled with the quality of configuration information, describing it as average to fair, with a further 5% admitting configuration of information was poor.

Compounding these concerns is the fact that those surveyed lacked confidence in the accuracy of the data in their configuration information. Almost two-thirds (62%) of those surveyed thought that more than 10% of their information was incorrect. Only 38% of data centre managers believe their configuration information is over 90% accurate. As many as 8% confessed that they can’t trust half of their configuration information.

Slow implementation of ITIL (Information Technology Infrastructure Library) is one reason for inaccurate data. Data centre managers admitted to using between three to five different systems to store configuration information, making it difficult to aggregate information onto a single view. Only 6% of data centre managers surveyed use a single system to document everything. Only 29% of data centre managers surveyed said their organisations had ITIL initiatives in place.

ITIL is a framework of best practice approaches intended to facilitate the delivery of high quality information technology services. ITIL provides a high level guidance on how to align the IT organisation with the business objectives, and how to establish management processes across the IT organisation that support networks, systems, applications and databases. The ITIL framework is vendor-independent and has been developed to provide guidance across industries.

“At a time when high-density equipment is becoming widespread, the availability of power and cooling information in the data centre dictates its absolute limits on capacity. Without reliable configuration information, data centres are increasing the risk of power outages and bad capacity planning,“ said Steve Yellen, Principal of the Aperture Research Institute. “The disparity between IT and data centre facilities in implementing good ITIL practices, has created a situation where high density equipment is not being managed to appropriate standards. If this continues the number of disruptions in service will increase and costs will continue to rise.”

The Aperture Research Institute is the first organisation dedicated to researching data centres, their challenges, and best practice management. It was established by Aperture Technologies Inc., the leading global provider of software for managing the physical infrastructure of data centres.

About Aperture

Aperture is the leading global provider of software for managing the physical infrastructure of data centres. Aperture’s solutions reduce operational risk and improve efficiency through the planning and management of data centre resources and real-time monitoring of the environment. Aperture delivers the best practice processes that enable organisations to take control of an increasingly complex physical infrastructure including equipment, space, power, cooling, network and storage.

With over 20 years of experience, Aperture provides organisations with the information required to optimise their data centre operations, delivering better services at the lowest cost. Aperture’s customers include the world’s largest companies, half of which are Fortune 1000 and Global 500 organisations.

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Aperture is a trademark of Aperture Technologies, Inc. All other trademarks and company names mentioned are the property of their respective owners. Copyright © 2007 Aperture Technologies, Inc. All rights reserved.

For further details please contact:

Elissa Fry or Max McConnell
Prompt Communications on behalf of Aperture
Tel: +44 (0)20 8996 1646 / Out of hours: +44 (0)7905 737077 /

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