Recruitment company chooses IP telephony to replace traditional desk-top phones and realise 35% cost-savings Wednesday 19 September 2007 PDF Print 19th September 2007 - Knowle-based recruitment company Tirebuck Career Solutions Limited has been supplied a new Swyx software-based telephone system by specialist birmingham-based reseller Ortiga. The company has described it as “the last telephone system they will ever need”. Apart from the extra space on desks where the physical telephones used to be, staff are now able to type and talk via headsets, as the telephone system is routed directly through the computer system. Tirebuck are already finding that their productivity has increased, as they are now able to update their database of clients, which appears instantly when a call comes in, whilst talking to them through the headset – and paper-based note taking has now effectively become a thing of the past too. With the ability to record telephone conversations, Tirebuck are now well placed to record telephone interviews with candidates, which can then be emailed on to their clients for consideration - a real differentiator for them. The new SwyxWare system also provides ‘intelligent’ voicemail and is fully integrated within Microsoft Outlook, with all messages being centralised and able to be read by staff – whether in the office or working remotely. Karen Tirebuck, managing director of Tirebuck commented, “The telephone system has been a revolution for us and once again puts us right at the forefront of technology. “Each member of my team can be contacted directly by telephone or fax at whatever location they are working – whether in the office, at home, or onsite with a client. “By having this intelligent call routing system means that our telephone calls can follow our working patterns, together with email and fax communications, often including candidate CVs which can also be delivered directly into our email system, keeping everything in one central place. “And following our recent acquisition of Allocate Recruitment in Stratford we are now able to seamlessly integrate these new users onto the system too – enabling us to facilitate desk to desk calls between the two offices and provide a centralised call handling function for both businesses. “In addition, we are currently experiencing call cost savings of around 35% and I expect our costs to reduce further with the introduction of our IP Exchange Lines which are 40% lower than traditional BT exchange lines. “And with clever management reporting and statistics the system provides me with real-time control of the use of our telephony, how the calls are being handled and, of course, cost management.” Tim Gain, managing director of Ortiga Limited commented, “All new enquiries at Tirebuck are now handled via a receptionist using a simple to use software application, which enables the operator to determine the availability of users and to transfer calls appropriately at the click of a mouse. “Calls can be transferred, parked or sent to voicemail or messages can also be recorded and emailed to recipients if they are not available or busy at the time of the call. “Using wireless technology the receptionist is free to move around the office simultaneously to facilitate the immediate response to routine enquiries. “Since the operator console is software-based, the receptionist can be physically located anywhere and still be able to handle inbound calls. This means that lunchtime and holiday cover is now very simple to arrange since anyone within the system can effectively assume the role of operator with just a few simple changes “Conference calling charges have now been eliminated too since the system includes a commercial grade conferencing facility meaning no more expensive external conference bridge charges when arranging conversations with multiple parties.” Additional information may be found at:- www.tirebuck.co.uk www.ortiga.co.uk www.swyx.com Ends/ Editors Notes Release issued by Steve Holden of Haswell Holden Limited, Business promoters, 138 Hanbury Road, Stoke Prior, Worcestershire. B60 4JZ Tel: 0845 330 0610 DIRECT 07973-329964 Swyx Press Contact: Jane Moores/Sally Minchin, TTA Communications LTD, Tel: 01225 731317 e-mail: email@example.com Ortiga Limited Established in 2005 Ortiga is an independent IT and Telecommunication consultancy providing technology solutions to business clients. Their mission is to help customers make technology work for them by developing appropriate strategy, and sourcing technology solutions to enhance organisational productivity, optimise costs and increase competitive edge. Orchestrating best-of-breed technologies, they have implemented a broad range of solutions including Mobility and Remote Working, Office Connectivity, Fixed and Mobile Voice Communications, Telephone Systems embracing IP Telephony, Managed E-mail, Mobile Media and Security. Ortiga Limited, Vienna House, Birmingham International Business Park, Bickenhill Lane, Solihull, West Midlands B37 7GN. Telephone: 0845 055 6545 Web: www.ortiga.co.uk Tirebuck Career Solutions Ltd. Karen Tirebuck founded Tirebuck Career Solutions in January 2000 and in the last 7 years has watched the company establish itself as one of the strongest recruitment competitors in the West Midlands. In April 2007, Tirebuck Career Solutions developed further with the successful acquisition of Stratford consultancy Allocate Recruitment, allowing Tirebuck to branch out further across the Midlands. With over 17 specialist consultants, the company remains determined to inject new standards of professionalism into the recruitment industry while continuing to offer unparalleled levels of service. Their success is built on positive long-term relationships based on care, honesty and integrity. The result is a dynamic and effective service with the aim of reaching a positive outcome for everyone, every time. Tirebuck Career Solutions Ltd. 5 Greville Court High Street Knowle West Midlands B93 0LL Tel: 01564 77 66 69 www.tirebuck.co.uk About Swyx: The Communication Engine Always ready to challenge the market, Swyx develops software based IP communication solutions that continually push the boundaries whilst maintaining its core belief that technology must always deliver tangible business value and productivity for clients. Renowned for product innovation, Swyx aims to continually delight its customers and business partners by providing the best possible products and services to help make them more competitive in their markets. Established in 1999 and headquartered in Dortmund, Germany, Swyx now has offices across Europe. Today the company is recognised as the market leader for IP communication in Europe and has enabled thousands of businesses to take advantage of the benefits of IP communication and associated applications. An easy-to-install, easy-to-maintain software-based system, SwyxWare is The Communication Engine designed to drive a company forward. Based around familiar Microsoft® Windows® applications, the Swyx solution is designed to integrate perfectly with existing business software, including all financial and business process management tools. It offers all the agility of a business-class communication solution with the flexibility to match – and to grow with a company’s specific needs. Powerful business communication, that is simple, quick and easy to set up and manage, giving businesses full control, and making them more responsive to the needs of its customers, wherever they are. This press release was distributed by ResponseSource Press Release Wire on behalf of TTA Communications (Bath) in the following categories: Business & Finance, Education & Human Resources, Computing & Telecoms, for more information visit http://pressreleasewire.responsesource.com/about.