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Call Centre Expo, the international exhibition & conference for customer contact solutions, will be hosting business briefings from the Direct Marketing Association (DMA), which will also be unveiling its ‘Telemarketing Manifesto’ at the exhibition.

The DMA wants to improve consumer perceptions of telephone marketing and contact centres and has drafted a Telemarketing Manifesto, which will sit alongside its Code of Practice and Best Practice Guidelines. Through strict compliance to these guidelines and an investment in infrastructure and pay, the trade association encourages all companies to respond to the standards, enabling consumer perceptions to change.

Call Centre Expo, is the perfect event for the launch, with visitors attending from a variety of industry sectors who are Heads, Directors and Managers from the call and contact centre industry all of whom attend the two day market-leading exhibition to champion best practice and promote excellence within the industry.

The DMA will also run two further business briefing sessions. The first seminar, ‘Telemarketing Best Practice: A Client’s Guide to Outsourcing’ helps client companies establish effective selection criteria and understand the regulatory environment and best practice standards which impact on telemarketing. The seminar also gives guidance on how to integrate telemarketing activity into the overall marketing structure.

The second seminar, ‘Telemarketing, Diallers, Regulation & Compliance’ will look at the state of the market, nuisance calls, compliance and the need for greater vigilance in order to regain consumer trust and confidence. The DMA explains the rules, considers the impact of Ofcom’s and the Information Commissioner’s recent regulatory action and ventures a guess about the likelihood of further intervention by the statutory regulators.

Robert Dirskovski, Head of Interactive Media at the DMA, says: “We want to change the way the telemarketing industry is perceived through recognising the importance of best practice and compliance. Call Centre Expo is an ideal event to promote this and to reach a wide range of industry professionals. Through the unveiling of the Manifesto as well as the sessions we are running at the event on regulatory compliance and best practice we hope to encourage people to sign up and get on board.”

For more information and to book a free place at the DMA sessions go to

For more information and to register for free attendance to Call Centre Expo go to

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Notes to Editor:

Press Contact: CMPi: Katy Wilkins, Tel: +44 (0)20 7921 8522,

About Call Centre Expo
Since its launch in 1999, Call Centre Expo has achieved extensive growth in both visitor and exhibitor figures to become Europe’s leading customer contact event. With 95 exhibitors and 3,000 visitors in 1999, the show now attracts more than 200 exhibitors and an attendance of 6,000 annually. Call Centre Expo 2007 will take place on 26-27 September 2007 at the NEC, Birmingham.

About DMA
The DMA UK is the largest trade association in the marketing communications sector, with over 900 corporate members. The DMA’s mission is to maximise value for members, whilst maintaining and enhancing consumer trust and confidence in the direct marketing industry.
For further information please visit For details on the benefits of becoming a DMA member please call 020 7291 3388 to speak to the membership team, email, or visit

About CMP Information
CMP Information is the B2B communications division of United Business Media plc.
Operating internationally, CMPi provides creative professional media solutions to around 20 industry sectors. Its products, including magazines, exhibitions, conferences, awards, information products and websites, are targeted at business professionals across a range of markets; these include Construction & Architecture, Commercial Property, Licensed Trade, Travel, Agriculture and Ingredients.
Amongst its well-established brands are industry-leading publications including Building, Travel Trade Gazette, The Publican, Farmers Guardian, and Property Week. It also has a number of exhibitions recognised as the pre-eminent events in their respective market sectors. These include CPhI, The Interiors Event and IFSEC.
CMPi’s magazines reach over 700,000 readers directly through subscription and controlled circulation. Each year, over 400,000 business professionals and marketers visit its exhibitions. CMPi has operations in 15 countries and customers in 110.

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