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Hilton Hotels Corporation, Marriott International and Mandarin Oriental Hotel Group Among the Growing Base of Leaders Standardizing on SuccessFactors to Manage, Motivate and Promote Talent

SuccessFactors, the global leader in on-demand performance and talent management solutions, today announced that several of the world’s largest, most well-known hotel brands are standardizing on SuccessFactors to manage, motivate and promote talent throughout their organizations. Hilton Hotels Corporation, Marriott International and Mandarin Oriental Hotel Group are among the rapidly growing base of global brands that are on SuccessFactors.

Hotels and hospitality is a massive multi-billion dollar industry with millions of employees worldwide. As an entirely service-based business, attracting, motivating and promoting great people is essential to success in the industry. While hotels understand the need to attract, retain and promote great people, they struggle with a variety of factors that are unique to the industry. Hotel workers typically move from one hotel to another, both among different hotel brands and within a single brand. Moreover, today’s global hotel brands typically own and manage a broad range of hotel types, from a motor inn to a luxury metropolitan hotel, which further complicates the measurement and promotion of workers that may have the exact same title, but vastly different skill sets and responsibilities. Gaining visibility into a massive, constantly moving and widely diverse talent base is one of the most pressing challenges faced by the industry.

Today, the world’s most forward-thinking global hotel brands are solving this challenge with the help of SuccessFactors. Hotels such as Hilton Hotels Corporation, Marriott International and Mandarin Oriental Hotel Group are realizing higher retention, better alignment between performance and compensation and improvements to recruiting, training and promotion. At the same time, hotel workers within these organizations are given a new way to express their views, manage their careers, get ahead faster and engage with their employer in a way that was never before possible. Other hotels that are on SuccessFactors include Carmel Country Club, San Manuel Band of Mission Indians Hotel and Casino and White Lodging Services Corp.

“Before we were on SuccessFactors, finding potential talent in the organization was largely done manually and through a limited pool of relationships on a regional basis,” said Anthony Chen, director, succession management at Hilton Hotels Corporation. “For a global organization with a diverse set of hotel brands, ranging from the Hilton New York to the Homewood Suites in Colorado, this lack of corporate visibility was a major challenge that was holding us back from leveraging our talent’s potential. With SuccessFactors, we now have company-wide visibility to every executive committee in our organization in a single automated view. This is hugely valuable when assessing succession readiness, identifying team members for new openings and generally knowing and understanding, at a deep level, the strengths, weaknesses and gaps of our talent base. SuccessFactors technology is changing the way we handle talent management in our organization.”

SuccessFactors provides an on-demand performance and talent management solution that is used by just about everyone in an organization. The software automates the performance review process, and provides what amounts to a company-wide network of all things related to employee performance, including skill-sets, interests, career aspirations, ability to relocate, experience, languages spoken and more. By providing deep, real-time company-wide visibility into such critical performance data, hotels are able to make better, more informed decisions about how to promote, recruit, compensate, reward and manage their entire employee base.

“The hotel and hospitality industry is a wonderful microcosm of the worldwide talent economy,” said Lars Dalgaard, CEO of SuccessFactors. “It’s fragmented, has a highly diverse workforce whose roles and locations shift constantly, involves multiple and varied hotel types and is dependent entirely upon great people and great service. Without company-wide visibility into the organization’s talent pool, making decisions about compensation, succession and promotion is a nightmare. We’re solving this problem for Hilton and a growing base of the world’s most well-known brands. It’s one of more than 150 unique industries that are truly engaging, inspiring and moving their employees forward on SuccessFactors.”

About SuccessFactors

SuccessFactors is the leading provider of on-demand employee performance and talent management solutions that enable organizations of every size, across every industry and geography, to realize their employees' potential and thus drive business results. Its hosted service is organically built from the ground up - providing a fully-integrated, modular suite of performance and talent management applications that provide customers with immediate process benefits and tangible return on investment. Fueled by customer success, SuccessFactors currently has more than 1,400 customers across over 60 industries, with more than 2 million end users in over 150 countries using the application in 18 languages. The company currently employs more than 500 people worldwide, all passionately focused on delighting customers through prompt and effective execution and constant improvement driven by customer feedback. SuccessFactors' customers include Kimberly-Clark Corporation, MasterCard Worldwide, Textron, Sutter Healthcare, Direct Energy, Quintiles Transnational, Volkswagen of North America, Lancaster General Hospital, McDermott International, Inc. and Founded in 2001, SuccessFactors has multiple offices worldwide collaborating for strong local support of customers.

For further information, please contact:

Vanessa Land
Devonshire Marketing
Tel: +44 (0)870 242 7469

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