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• Numara FootPrints 8 Delivers an Advanced and Adaptable ‘Service Management Platform’ with ITIL Compatibility and Enhanced Usability

Reading, UK, 26th September 2007: Numara Software, Inc., a leader in service desk management solutions, today announced the release of Numara FootPrints 8, the next generation of its award-winning web-based service desk management solution. Featuring streamlined ITIL enablement tools and powerful workflow automation, along with bold usability features and advanced customisation options, this release is unprecedented in its ease of implementation and configuration, making Numara FootPrints 8 the most comprehensive and flexible solution of its kind.

“Organisations of all sizes are currently facing many service management challenges including an increased volume and complexity of IT support requests, as well as the need to integrate their business and IT processes,” said David Weiss, CEO, Numara Software, Inc. “We designed Numara FootPrints 8 with these issues in mind, incorporating features and functionality, such as an easy-to-implement configuration management database (CMDB) and a flexible user interface, which allow users to more quickly and fully support their customers.”

Numara FootPrints 8 builds upon its reputation for scalability and ease of use. The new release delivers a range of enhanced functionality that allows customers to increase operational efficiencies, reduce costs and more easily implement industry best practices and compliance standards, whether it be for IT Service Management requirements or Consolidated Service Desk requirements.

ITIL for IT Service Management

Numara FootPrints 8 offers extensive ITIL enablement with integrated service desk processes for full IT service management support. The brand new ‘ITIL Wizard’ allows any IT department to easily create a complete IT service management framework in minutes without custom programming. The solution’s comprehensive federated CMDB can also be implemented without complicated, time-consuming programming, and features a unique graphical relationship manager for powerful visualisation of Configuration Item (CI) relationships and a built-in import tool for automatic loading of CI’s from a variety of sources.

The Numara FootPrints CMDB is a core component of Availability Management and in today’s fast moving world, IT’s alignment to business starts with one fundamental demand - devices, systems, applications and services need to be 100% available. Managing availability within Numara FootPrints now ensures a number of activities can occur to minimise disruption to line-of-business duties.

Enhanced Usability Features

Users can maximise productivity through a new ergonomic user interface and highly customisable homepage dashboard that includes cutting-edge data presentation and visualisation functionality. Underscored by the latest technology for just-in-time data delivery, the new interface and personalised dashboard promote a faster, more efficient means of providing content to the desktop. Specifically, the interface expedites screen access and data entry while the dashboard allows users to customise issues lists, metrics and RSS feeds via real-time drag and drop components.

Business Process Automation

Whether faced with changing business demands, compliance issues or the goal of improving service management right across the organisation Numara FootPrints 8 features easy-to-administer business process automation and policy implementation capability, ensuring a company’s service delivery processes map to established organisational goals.

“The business challenge that RyanAir faced when we started to review potential new Helpdesk solutions was that we already had two systems in place, which had been developed in-house and were becoming cumbersome to maintain, upgrade and resource,” said Eric Neville, IT Director at RyanAir. “Supporting 1000 users across multiple European locations and managing 500+ calls per week meant demand grew for a Web based solution which could not only handle change management but would also scale to accommodate future projects. QMS recommended FootPrints from Numara, which we then selected following a competitive review. For a small but highly experienced IT team, within one of the largest and fastest growing airlines in Europe, the need for minimal system resourcing and management was of the utmost importance and FootPrints was the only solution, in our opinion, that excelled in meeting this requirement.”

“Numara FootPrints’ process realisation allows Service Managers to easily adapt to the changing needs of the business without the administration and management overhead found in so many Service Management solutions today”. Commented Andy White, Head of EMEA and APAC. “Additionally, our process-ready templates built on the Numara FootPrints 8 platform include; IT service management and a range of consolidated service management templates such as Customer Service Management, providing a head-start to the Service Manager and the requirements and demands of customers, staff, suppliers as well as regulatory requirements for areas of compliance such as Sarbanes Oxley”

Numara FootPrints 8 is available from September 2007. For more information please visit www.numarasoftware.co.uk.


For further information:
Paula Elliott
C8 Consulting Ltd for Numara Software
+ 44 (0) 118 9001132
paula@c8consulting.co.uk

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