Skip navigation

Mediasurface, Europe’s leading content management solution provider, announced today that London Borough of Tower Hamlets has chosen its Immediacy CMS to meet the content management and accessibility requirements of 6,000 employees

4th October 2007 - Immediacy, part of the Mediasurface group, today announced that the London Borough of Tower Hamlets has selected Mediasurface’s Immediacy Content Management System (CMS) as a key component in the delivery of its new intranet. Immediacy CMS has enabled the Council to cleanse and update material and improve quality of new content published on the intranet, a key source of information for its employees.

The new intranet has been successfully rolled out to the Council's 6,000-strong workforce. The site has been completely re-structured so that content is better geared to how staff need to access and use information. Tower Hamlets was looking for a solution to make the system more effective for authors and to radically alter the way in which content was being published.

The Council needed to replace its existing CMS with a more user-friendly and technically robust solution capable of managing the large amounts of information on the intranet. Providing up-to-the minute and easily accessible information on internal resources and services is fundamental to the success of any local authority intranet site.

"We needed to improve the content quality of our intranet and change the culture of authoring and publishing to develop a strong knowledge base for our staff. The Immediacy CMS system has helped provide the tools to enable these changes" said Claire Symonds, Service Head Customer Access, London Borough of Tower Hamlets.

Tower Hamlets chose Immediacy to replace their existing content management system following a rigorous evaluation process of a number of different CMS providers. Immediacy was selected based its ease-of-use and cost effectiveness along with the addition of its automatic accessibility compliance checker and excellent content management capabilities. A built-in compliance checker is necessary to enable the intranet site to automatically comply with accessibility issues, a key requirement for a local authority.

"The pressure is on for local councils to provide a high standard when it comes to information sharing on their intranets. They must be able to dynamically change content on demand, without compromising on quality or accessibility," said Matt Goode, Sales Director, Immediacy. "The massive amount of uncontrolled information contained on the Tower Hamlets intranet led them to search for a CMS system that took the pain out of information management. We are proud to be a key participant in a project that is now well-placed to deliver the most informed and up-to-date data to employees whenever they need it."

The council is now beginning to focus on phase two of the project, the eventual replacement of the council's public website, which is to be launched early next year.


About London Borough of Tower Hamlets

Tower Hamlets Council is committed to good customer care, covering the population of the East End, it is made up of 51 elected local councillors from 17 wards, also known as local voting areas, across the borough. The council's 'Community Plan' for the borough includes the following areas of focus:
• Accident prevention
• Careers
• Community centres
• Council services
• Crime prevention
• Dealing with disabilities
• Education
• Environmental issues
• Health and safety
• Infrastructure
• Recreation
• Social services
• Support groups
• Transport

Information about London Borough of Tower Hamlets can be found at

About Mediasurface
Mediasurface develops, markets and implements Web Content Management (WCM) software that helps businesses take full advantage of the capabilities of the web by transforming the complex task of managing websites into straightforward activities.
Its enterprise strength solution Morello has changed the face of content management and is used to power sophisticated intranets, extranets, websites and other digital channels for many of the world’s leading companies.
Immediacy is an intuitive website and intranet management solution for medium sized organizations and corporate departments that makes it easy for anyone to create and maintain high quality websites.
Pepperio is a one-stop-shop package for SMEs exclusively offered by Mediasurface’s network of accredited Pepperio partners, allowing smaller businesses to easily run a professionally designed website for a low fixed monthly fee.
Mediasurface operates through wholly owned subsidiaries and partners across Europe, the USA, India and the AsiaPacific region.
About Immediacy

Immediacy is the content management system of a wide range of UK customers including the BBC, JPMorganChase, Avis, Principality Building Society, British Transport Police, The British Council, National Express, phones 4U, Equal Opportunities Commission, Amicus Trade Union, British Gypsum, ElanIT, MerseyCare NHS Trust and numerous local authorities. It has been consistently developed and improved since its launch in 1997, but still maintains the company’s core values:

• Simple - the software will always focus on ease of use because this leads to immediate productivity and greater take-up by those tasked to create content
• Powerful - the system provides industrial strength flexibility and scalability along with the regular integration of new features and technologies
• Affordable - we maintain a transparent pricing policy that will always aim to deliver better value than competitive products

Current features of the latest version include:
• In-built accessibility checking
• Robust and scalable .NET version
• An XML based content storage system
• A powerful WYSIWYG content editor
• Drag and drop document importing
• Comprehensive administrative control
• A facility for developers to write plug-ins to enhance both editing and server functionality.

For more information about Immediacy please visit or contact:

Matthew Goode
Chief Commercial Officer, Immediacy
Tel: +44 (0)1202 250 000
Fax:+44 (0)1202 250 001

Except for the historical information contained herein, the matters discussed in this news release include forward-looking statements that may involve a number of risks and uncertainties. Actual results may vary significantly based upon a number of factors including, but not limited to, risks in product and technology development, market acceptance of new products and continuing product conditions, both here and abroad, release and sales of new products by strategic resellers and customers, and other risk factors detailed in the Company's most recent annual report and other filings with the AIM.

The press contact for Mediasurface is:
020 8322 1922

This press release was distributed by ResponseSource Press Release Wire on behalf of Onechocolate Communications in the following categories: Computing & Telecoms, for more information visit