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It is no secret that proving the quality of intangible business services is incredibly difficult compared with tangible products. This is probably because many people think ‘seeing is believing’, and as services are experienced by the business with few tangible elements to show for their purchase, customers are naturally more cautious.

Righttrack Consultancy, a learning and development specialist with over 20 years experience, conduct annual surveys targeting their customers to find out their thoughts on what really matters when selecting a training provider. Unsurprisingly the quality of the training scored very highly, with a 4.78 out of 5 score. This is not new information, however it does illustrate that proving quality within the learning and development industry is crucial for success.

To help organisations prove their level of quality, a series of quality certifications have been developed by the International Organisation of Standardisation (ISO). The certifications assess an organisation’s processes and procedures against a benchmark level of quality. In 1987, the ISO 9000 accreditations were developed by ISO and have since become a popular way of proving quality for many organisations in a vast range of sectors.

Therefore, Righttrack, whose clients include Gucci, Mercedes Benz and The Home Office, decided to work towards becoming ISO certified to strengthen their already well-established reputation of being a quality learning and development provider. In September 2007, Righttrack achieved this and now hold both the ISO 9001 Certification as well as the ISO 14001 Environmental Certification, one of only a few training companies to do so.

Mike Cooney, Director at Righttrack, said,

“We felt that gaining the ISO certifications were a valuable investment, as it proves our quality practices are more than doing their job. This has always been an important objective throughout our history and with the ISO quality certificates it gives our quality a tangible element.”

To date many learning and development companies have yet to join the trend in gaining certifications by quality assurance bodies compared with other industries. In the training sector, quality will always be one of the determining success factors and so proving your quality will always be important, particularly in the face of ever-increasing competition.


Notes to Editors:

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About Righttrack Consultancy:

Right Track Consultancy Ltd was formed in 1988, and has its head office in Worcestershire. Righttrack is a leading learning and development consultancy that design and deliver innovative and engaging training solutions to organisations all over the world, including the UK, Switzerland and Kuwait. What sets Righttrack apart from other companies is its ability to provide an innovative learning and development solution that is completely customised to the needs of the client.

The range of services that Righttrack provide covers a broad spectrum and includes bespoke and ready-to-run training, sales solutions, organisational development, ILM Awards, e-learning and coaching.

Righttrack work with clients of all sizes from most industry sectors, including The NEC Group, Littlewoods Shop Direct Group, Mercedes Benz and Gucci. More information can be found on

Press enquiries:
Gemma Middleton, Communications Specialist
Righttrack Consultancy
Brockhill Court, Brockhill Lane
Redditch, B97 6RB
Tel: 01527 595955

This press release was distributed by ResponseSource Press Release Wire on behalf of Right Track Consultancy in the following categories: Education & Human Resources, for more information visit