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Recognizing the Top 100 around the world

Thunder Bay, Ontario, Canada. 4th October 2007. ( the world's leading online resource for the contact center professional, today announced the 3rd Annual Contact Center World Awards is now open for entries.

For details go to

Dubbed by many as the ‘Olympics’ of the contact center industry, the Contact Center World Awards attracted entrants from 61 nations in 2007 and the very best in the world from this competition will be meeting in Las Vegas, NV on 30th October for 3 days of sharing ideas and to ultimately crown the best in the world.

A Unique Global Awards Program

This awards program is unrivalled anywhere in the world.
• For starters there are 16 categories (see below) available for entry covering all areas of the contact center industry – from agent to best contact center.

• The award entries are completed on line and split into 3 regions – Americas, Asia Pacific and Europe, Middle East & Africa.

• Initial judging is undertaken by very experienced industry professionals – no vendors (suppliers) or consultants are allowed to judge
– only existing contact center professionals with a minimum of 5 years of executive level experience in the industry

• Regional finalists converge for a 3 day conference where many will present their entry in detail to the conference delegates and they are then open for questions and answers. Most categories are then judged by the conference delegates and awards are presented at a gala dinner on the last evening of the gathering of the best

• In addition those entrants who did remarkably well but were just out of the running for medals receive a highly commended certificate to showcase their achievement

• All gold medal winners from the regional events then head to Las Vegas to share their ideas and compete to be crowned Best In The World

Why Enter?

There are so many benefits for entering! Contact centers can recognize the contributions of staff at all levels in the center. Corporations can be recognized for outstanding service and commitment. Partnerships between outsourcers and their clients can be honored and new innovations and strategies recognized.

Commenting on the awards Raj Wadhwani, President of added “Recognition is the one thing we all crave whether we admit it or not. It’s not just a pat on the back but a major boost to morale and the motivation of the individuals involved. We have seen so many centers celebrate the success of even just one individual and those who have entered awards for say Best Contact Center have reported significant increases in morale and motivation across the entire company.”

Enter now at


The 16 categories in the 2008 awards are as follows:

• Best Sales Agent
• Best Customer Service Agent
• Best Supervisor/Team leader
• Best Trainer
• Best Leader/Manager
• Best Community Spirit
• Best Outsourcing Partnership
• Best Recruitment Campaign
• Best Support Professional - HR
• Best Support Professional - IT
• Best Support Professional - Workforce Planning
• Best Technology Innovation - Internal Solution
• Best Technology Innovation - Vendor Solution
• Best Outbound Campaign
• Best Customer Service
• Best Contact Center

Industry Support

The Contact Center World Awards are supported by leading associations around the world including:

CCMA Australia, Federation of European Direct and Interactive Marketing (FEDMA), The Society of Workforce Planning Professionals, Professional Planning Forum, The Portuguese Association of Contact Centers, Japan Telemarketing Association, Association of Call Center Operators (ACCO), Asoc. Colombiana de Call Centers (ACDECC), International Customer Service Association, Canadian Call Management Association, Institute of Customer Services, Asociación Internacional de Servicio al Cliente, A.C, Hong Kong Call Centre Association, Customer Contact Association UK.

Any associations wishing to be part of this program can contact Raj Wadhwani at

About is the World's leading on-line resource for contact center and customer service professionals. With a membership of over 106,000 strong, the brand is synonymous with innovation, leadership, creativity and support.

For details on the awards go to

This press release was distributed by ResponseSource Press Release Wire on behalf of in the following categories: Business & Finance, for more information visit