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Better support services deliver new level of customer satisfaction

LITTLETON, MA and SAN MATEO, CA – October 10, 2007 – SuccessFactors, Inc., the global leader in on-demand employee performance and talent management solutions, announced today that it has selected Inforonics, LLC, a premium branded technical support and custom managed services provider, as its end-user technical support partner for the SuccessFactors Performance and Talent Management Suite. Through the agreement, SuccessFactors will refer its corporate customers to Inforonics for professional, experienced tier-one technical support for its end-users. SuccessFactors selected Inforonics based on its reputation as a trusted and proven resource for the outsourcing of tier one end-user support. Inforonics has provided tier two administrator support for SuccessFactors’ products for the past two years. This announcement represents an extension of the existing technical support relationship between the two companies.

“Providing SuccessFactors’ customers with end-user technical support from Inforonics is an ideal way to give them the best experience possible when using our solutions,” said Roger Goulart, vice president of Alliances for SuccessFactors. “Our number one mission at SuccessFactors is to make sure our customers are productive and as passionate about our products as we are. This new agreement with Inforonics will only make that goal easier to attain.”

Inforonics is a custom managed services and technical support solutions provider with a reputation for delivering exceptional levels of customer service. Inforonics offers branded, multi-tiered technical support - up to 24/7 - to deliver a highly satisfying technical support experience. Inforonics tailors its technical support services using a tiered framework to deliver primary and/or supplemental support solutions to its clients. Its professional technical support center staff undergoes intense training and leverages proprietary support technologies to ensure quality services for each client. Inforonics technical support services are the ideal solution for HR software application companies seeking to quickly create a seamless extension of its customer service team to provide knowledgeable and courteous technical support to customers. Inforonics’ reputation as trusted advisor to its clients has resulted in expanded relationships such as its partnership with SuccessFactors.
“We are delighted to extend our relationship – from client to partner - with SuccessFactors,” said Bruce Mills, president of Inforonics LLC. “Inforonics is pleased to be named the preferred end-user technical support provider to SuccessFactors. We look forward to delivering to SuccessFactors customers the exceptionally satisfying technical support experience on which Inforonics has built its reputation.”

About Inforonics

Inforonics helps its clients succeed with solutions to their business and technology challenges. Inforonics’ team of professionals deliver premium managed services and branded technical support to small to mid-sized businesses. Clients benefit from the company’s unique ability to create, deploy and support highly customizable, scalable and flexible services to meet changing business needs.

Inforonics offers branded, multi-tiered technical support - up to 24/7; device management and monitoring solutions in its clients’ data centers or in their scalable, secure facility; custom application management and SaaS-enablement services. Based in Littleton, MA, Inforonics has been a privately-held company for over 40 years. For more information, visit

About SuccessFactors

SuccessFactors is the leading provider of on-demand employee performance and talent management solutions that enable organizations of every size, across every industry and geography, to realize their employees' potential and thus drive business results. Its hosted service is organically built from the ground up – providing a fully-integrated, modular suite of performance and talent management applications that provide customers with immediate process benefits and tangible return on investment. Fueled by customer success, SuccessFactors currently has more than 1,400 customers across over 60 industries, with more than 2 million end users in over 150 countries using the application in 18 languages. The company currently employs more than 500 people worldwide, all passionately focused on delighting customers through prompt and effective execution and constant improvement driven by customer feedback. SuccessFactors' customers include Kimberly-Clark Corporation, MasterCard Worldwide, Textron, Sutter Healthcare, Direct Energy, Quintiles Transnational, Volkswagen of North America, Lancaster General Hospital, McDermott International, Inc. and Founded in 2001, SuccessFactors has multiple offices worldwide collaborating for strong local support of customers.

Inforonics LLC, Inforonics and all other Inforonics product names and slogans are trademarks or registered trademarks of Inforonics, LLC. All other names may be trademarks or registered trademarks of their respective owners.


For more information, please contact:

Kim Squire
Devonshire Marketing
Tel: 0870 7000 166

This press release was distributed by ResponseSource Press Release Wire on behalf of Devonshire Marketing in the following categories: Computing & Telecoms, for more information visit