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Interlink Software sponsors compelling new ITSM
(IT Service Management) report from Aberdeen Group

Leading Business Service Management (BSM) supplier sponsors new ITSM research, revealing true business benefits of ITIL (Information Technology Infrastructure Library)

Manchester, UK., -- October 16, 2007 – Interlink Software, a global leader in delivering Business Service Management (BSM), is sponsoring a benchmark IT Service Management (ITSM) report by Aberdeen Group entitled ‘ITSM: IT Transforms Itself into a Service’.

Grant Glading, vice president of sales and marketing at Interlink Software explained: "We are delighted to sponsor the Aberdeen ITSM report because it addresses the Interlink Software mantra of aligning IT with the business. We feel Aberdeen's benchmark report validates our ITIL best practice-based approach to delivering Business Service Management, Service Level Management (SLM) and Configuration Management Database (CMDB) solutions.”

Aberdeen Group, a Harte-Hanks Company (NYSE:HHS), provides factual research examining measurable results delivered across the global business IT market by industry sector, company size, and geography, as well as by business process and technology. Aberdeen’s research educates technology buyers with greater market awareness while providing the facts they need to make accurate business and technology decisions.

‘ITSM: IT Transforms Itself into a Service’ looks closely at the adoption level of certain capabilities IT organisations already possess or plan to develop in order to support their ITSM strategies, and examines the technological tools they use to facilitate those strategies.

Ralph A. Rodriguez, senior vice president and research director of the Technology Markets Group at Aberdeen adds: “In order for any ITSM solution to provide business benefit, it must allow companies to change the ways in which they do business so they are more competitive, reduce risk, increase revenue, decrease cost, or in some way recognise tangible business advantages such as increased customer service capability.”

As a result of its research, Aberdeen recommends that enterprises should:
 Adopt an adequate ITIL framework to help improve process alignment between IT and business units
 Develop a firm vision and strategy for ITSM that is directly tied to business strategy
 Adopt an ‘ITSM Program’ approach to implementing ITSM
 Approach ITSM implementation as a business transformation as opposed to a technology installation
 Enable the ITSM implementation with knowledge sharing and collaboration capabilities

Download your complimentary copy of this report today:

About Interlink Software
Founded in 1996, Interlink Software is an Independent Software Vendor (ISV) fully owned by its founders and employees currently self-financing its growth with the proceeds from its operations. Installed in numerous blue chip organisations globally the Interlink Software products enable our customers to identify in real-time, and historically how availability, change and performance of their IT infrastructure affects their business, allowing them to dramatically improve the service they provide their customers. Interlink Software has been proven time and time again, in the largest enterprise environments to enable the rapid delivery of best practice based BSM and SLM solutions.

About Aberdeen Group
Aberdeen is a leading provider of fact-based research and market intelligence that delivers demonstrable results. Having benchmarked more than 30,000 companies in the past two years, Aberdeen is uniquely positioned to educate users to action: driving market awareness, creating demand, enabling sales, and delivering meaningful return-on-investment analysis. As the trusted advisor to the global technology markets, corporations turn to Aberdeen(TM) for insights that drive decisions. As a Harte-Hanks Company, Aberdeen plays a key role of putting content in context for the global direct and targeted marketing company. Aberdeen's analytical and independent view of the "customer optimisation" process of Harte-Hanks (Information - Opportunity - Insight - Engagement - Interaction) extends the client value and accentuates the strategic role Harte-Hanks brings to the market.


For more details please contact:
Grant Glading
Interlink Software Services Limited
Phone: +44 (0) 1625 521222

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