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New QPC - BT partnership to make industry leading IEX TotalView workforce management available for enterprise BT customers

LONDON, UK (30TH OCTOBER 2007): QPC today announced that it has completed an agreement with BT to provide workforce management for their enterprise customers. The Metropolitan Police, the UK’s largest police service, will be the first customer to benefit from this new agreement that will see IEX TotalView workforce management provided by QPC through BT to manage 1200 staff across 3 sites.

“We are delighted with the new partnership agreement”, said Ruth Rowan, Head of Marketing & Propositions Global CRM of BT. “QPC already work with many of the world’s best known companies and their ability to provide complete solutions addressing technology, people and process will greatly benefit our enterprise customers and our intelligent contact management proposition ”

QPC’s comprehensive range of products and services in respect to workforce management are crucial to the agreement. These include consulting, engineering, support and professional services that have been proven to help organisations define, gain and sustain benefits from their chosen solutions.

Phil Smith founder of QPC commented "The new partnership will benefit BT and their customers by giving them access to the industry leading IEX TotalView workforce management system that has been demonstrated to improve service, reduce operating costs and increase employee satisfaction.”

Initially for the supply of workforce management the partnership will also see BT look to take on further solutions from QPC including both capability management workforce optimisation systems and contact management information systems.

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About QPC

QPC help the world¹s leading businesses like Vodafone, Telstra and Barclays to improve their business performance by enabling their customer service operations to surpass their operational and strategic goals.

QPC's workforce optimisation systems, consulting and training and development services have a substantial track record of reducing costs, increasing revenues and enhancing both customer and employee satisfaction within contact centre and other service environments.
For more information, visit

About BT

BT is one of the world's leading providers of communications solutions and services operating in 170 countries. BT has one of the largest IP networks in the world and we are addoing a new city to that network every 7 days. BT’s principal activities include networked IT services, local, national and international telecommunications services, and higher-value broadband and internet products and services.

For more information, visit

For Additional Information:

Catherine Ingram, QPC Marketing
Direct Line: +44 (0) 1352 705822

This press release was distributed by ResponseSource Press Release Wire on behalf of QPC Ltd in the following categories: Business & Finance, Computing & Telecoms, for more information visit