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An Avanquest Solution at Travelscope delivers sustainability and improves operational efficiency

An Avanquest Solution at Travelscope, professional tour operators specialising in Reader Holiday Offers, has improved operational efficiency throughout the organisation with the implementation of Captaris Alchemy to manage the document lifecycle.

This ‘greener’ way of managing, storing and sharing paper documents to reduce Travelscope’s carbon footprint is in line with company policy for sustainability throughout the business.

Fuelled by successful company growth and an increased product range, the volume of associated ‘not very environmentally friendly’ paper documents had mushroomed. Manual paper based processes in all departments were inefficient and took up large amounts of storage space. Travelscope did not want to take this legacy with them to new purpose-built offices in Gloucester - designed to meet the most up to date energy conservation initiatives.

Captaris Alchemy and Alchemy Web were installed at Travelscope by Avanquest Solutions’ Partner, Document Genetics. Phil Dunkley, Systems Manager at Travelscope said he likes the fact that Alchemy is simple to maintain and robust. He also commented that “The solution was quick to implement and integrate with our workflow process and is priced competitively, plus the web interface meant it could be rolled out across the organisation in a timely manner.”

As Alchemy Web is licensed concurrently, Travelscope has been able to roll out the search facility to all departments from day one. Security and access procedures (Alchemy maps directly to Travelscope’s Microsoft Active Directory) have been put in place to minimise the risk of improper or careless use. Staff quickly embraced the new ‘system’ which has also successfully streamlined processes throughout the organisation:

• Reservations – All booking paper work, such as completed forms returned by customers, letters etc are scanned into Alchemy.

• Post Tour Correspondence – All post tour correspondence, such as complaint or positive feed back letters and questionnaires.

• Sales – General correspondence, key account information and brochure artwork in PDF format.

• Air Operations – Converted all their previous paper based filing over to Alchemy.

• Financial Director – Confidential database for company accounts etc.

Alchemy has allowed Travelscope to increase productivity and efficiency and reduce the huge volume of paper flowing around their organisaton by creating a huge ‘electronic filing cabinet’.

Future plans for extending Alchemy include the intelligent recognition of completed customer booking forms and the building of a workflow process for Accounts Payable to automate the approval of invoices prior to payment.

Further information on Avanquest Solutions can be found at

About Avanquest Software
Avanquest Software is a global developer and leading publisher of best-selling personal and professional software designed for utilities, office productivity, communications and mobility worldwide. Avanquest Software products are marketed in over 100 countries, through e-commerce, OEM partnerships and IT resellers. Founded in 1984 as BVRP Software and listed since December 1996 on Euronext (ISIN FR0004026714), Avanquest Software forms part of the Eurolist, NextEconomy segment and SBF 250 index. Additional information on Avanquest Software is available at


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