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Attendees of Documation UK last month heard that underestimating process issues and lack of staff training are the two biggest problems with implementation projects in Enterprise Content Management (ECM). Internal politics and poor policy enforcement were the next most significant issues.

Introducing the successful 2-day event at Olympia, Atle Skjekkeland, Vice President of ECM association AIIM International, pointed to the results of an AIIM user survey which indicated that 31% of the organisations polled are now deploying and implementing an enterprise scale document and records management capability, but that a similar proportion were being hampered by a lack of training and knowledge of internal staff.

Documation UK attracted over 1,800 visitors and Skjekkeland comments, “The Documation UK education programme at the event is itself an excellent training vehicle for ECM. Across the two days there were top-level presentations showing users what ECM can do, how to go about implementing it and how to justify a return on investment to higher management. We have found that a significant proportion of visitors will follow up by taking more extended training from AIIM, either as classroom training, or online.”

Documation UK is organised by Reed Exhibitions in partnership with AIIM Europe. The exhibition and education programme attracted 1,804 unique visitors and 53 exhibitors. Based on the success of this year’s event, AIIM will be supporting Documation UK 2008, which takes place on 15th – 16th October, 2008.

AIIM is the international association for Enterprise Content Management. It represents the information management community and supports the interests of users and suppliers of technologies and solutions used to capture, manage, store, preserve and deliver information in support of business processes. More details can be found at

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