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ShoreTel streamlines workplace communications with increased mobility, expanded international support, additional switch capacity and colour phones

London, 12 November, 2007 – ShoreTel®, Inc. (NASDAQ: SHOR), a leading provider of Pure IP Unified Communications solutions, today announced the latest release of its award-winning unified communications system. This release offers customers new options for extending corporate communications to mobile workers, increased support for international locations and reliable switches that provide twice the capacity in half the space. ShoreTel also introduced two new telephones: the ShorePhone™ IP 265, which features an easy-to-read, high-contrast colour display, and the ShorePhone IP 115, an enhanced entry-level speakerphone.

ShoreTel delivers its unique distributed software architecture on a switch-based appliance that is deployed across a customer’s network. This combination of a highly reliable appliance and advanced communications capabilities provides enterprise customers a reliable, always-on communications solution. ShoreTel 7.5 easily integrates with Microsoft® Exchange Server 2007, and eliminates the cost and complexity associated with typical unified communications solutions. ShoreTel’s reliability, ease-of-use and low total cost of ownership (TCO) have resulted in high customer satisfaction and broad industry recognition.

CEO of Ark Retail Group in Ireland, Kamran Khan said “Our company needs to respond rapidly to market opportunities and its changing conditions. Our company has opened 2 new retail stores in the past 2 weeks, and adding these stores to our ShoreTel system has been absolutely brilliant and effortless. The ShoreGear-50 is ideally suited to our stores, providing local switching and trunk access in a compact unit, whilst integrating all the stores into a single system with a ShoreGear-90BRI at Head Office. An awesome feature for me is getting copies of all customer voicemails so that our staff can monitor service delivery at all stores. As we ramp up to Christmas we can set up voicemail escalations to ensure that all customer messages are actioned promptly whilst not distracting store staff from face-to-face service.”

ShoreTel 7.5 Features

Unified Communications for the Mobile Professional – ShoreTel’s new ShoreWareÒ Mobile Call Manager extends to mobile phones the same visual communications environment customers rely on at their desktop, providing mobile workers with a visual interface for managing their communications and staying connected. With the Office Anywhere feature, employees can redirect calls made to their office extension to their mobile device or any other phone – ensuring they can be reached no matter where they are located. Mobile Call Manager’s Quick Dial allows mobile users to find and connect to other people by searching the corporate directory and personal address book, then place the call with a click of a button. Visual Voicemail offers a display of current voicemails, including a ten-second preview of each message, allowing workers to choose which messages to listen to and in what order, and to place calls directly from a voicemail message. An integrated Call History offers a display of all the previous calls to an office extension, allowing mobile employees to prioritise their responses to these calls.

International Deployments – With this new release, ShoreTel offers greater flexibility for international deployments, including native BRI connectivity. With version 7.5, the ShoreTel IP Unified Communications system now supports 11 languages and 20 countries’ dial plans, allowing multinational companies to leverage an easy-to-use, easy-to-manage, single-image system across globally distributed locations.

New Switches – Twice the Capacity/Half the Space – ShoreTel’s ShoreGear® voice switches provide far more reliable call management than server-centric alternatives. ShoreGear voice switches are highly intelligent devices that unify communications across multiple enterprise locations. The new ShoreGear voice switches enable more effective use of space in data centres by doubling the number of users that can be served from a single voice switch, while reducing the footprint by half. In addition to providing increased capacity in a smaller footprint, the new switches consume 20% less power, making the switching 60% more efficient than the previous generation. The new hardware is also 100 percent interoperable with existing ShoreGear switches, allowing customers to deploy any combination of new and existing switches.

Versatile Phones – The ShorePhone IP 265 is a six-line phone in a compact form factor with a crisp back-lit colour display for knowledge workers with advanced requirements. It also has eight feature keys and four soft keys for easy access to the rich ShoreTel feature set. A full duplex speakerphone and integrated headset jack are also standard.

The ShorePhone IP 115 is a cost-effective, single-line IP telephone that is ideal for open areas including lobbies, visitor offices, classrooms and dorm rooms. It offers six feature keys for common operations; a one-line display that shows caller ID, date and time; and a full duplex speakerphone for hands-free calling.

“Our new products consistently deliver the reliability and ease-of-use our users expect, and the manageability and scalability IT departments demand,” said Steve Timmerman, vice president of marketing at ShoreTel. “In today’s mobile world, employees must stay fully connected to their office communications system. With ShoreTel 7.5, companies will increase the efficiency of their employees and eliminate the frustration of not being able to reach key people when they are needed.”

Pricing and Availability

The software upgrade to ShoreTel 7.5 is free of charge to ShoreTel customers with maintenance contracts. Pricing for the new ShoreTel switches are as follows in US Dollars: ShoreGear 90BRI: €3030 (£2195); ShoreGear 90: €3350 (£2425); ShoreGear 50: €2170 (£1570); and ShoreGear 220E1: €5950 (£4310). The new ShorePhones are priced as follows in US Dollars: ShorePhone IP 265: €289 (£195), and ShorePhone 115: €134 (£89). The ShoreWare Mobile Call Manager is priced at €69 (£47) per user.

Note: not all products will be available in all countries. Please call ShoreTel or a local reseller for specific availability.

About ShoreTel, Inc.

ShoreTel Inc., (NASDAQ: SHOR) is a leading provider of Pure IP unified communications solutions. ShoreTel enables companies of any size to seamlessly integrate all communications—voice, data, messaging—with their business processes. Independent of device or location, ShoreTel’s distributed software architecture eliminates the traditional costs, complexity and reliability issues typically associated with other solutions. ShoreTel continues to deliver the highest levels of custom satisfaction, ease of use and manageability, while driving down the overall total cost of ownership. ShoreTel is headquartered in Sunnyvale, California, and has regional offices in the United Kingdom, Sydney, Australia and Munich, Germany. For more information, visit http://www.shoretel.com or call +44 (0)1753 757 200.

For more information please contact:

Joanna Timmermann / Lorna Thompson
Octopus Communications for ShoreTel
T: 08453 700 655
E: ShoreTel@octopuscomms.net




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