SERVICE OBSESSION ENSURES itlab EXPANSION Wednesday 14 November 2007 PDF Print SERVICE OBSESSION ENSURES itlab EXPANSION *Growth makes company a serious player in the SME IT Space* London – November 14, 2007 – itlab today announces that it has reached all of all its targets for 2007 and is well on track to become a leading innovator in its field with more explosive growth planned. As the fastest growing IT outsource company in the SME market. itlab believes that its success is due to its unique Service Obsession™. Supporting this vision it has appointed Dominic Monkhouse as Managing Director, who has a proven track record of enabling business innovation, growth through quality and Service Obsession. itlab has also recently been shortlisted for the Innovative Company of the Year at the Real Business/CBI Growing Business Awards and shortlisted at the BCS’s Organisational Excellence SME Organisation of the Year Award. With over 70 employees, over 200 customers, manages over 5,000 PCs and servers, itlab hopes to grow by 85% in the next 12 months. Dominic Monkhouse, managing director, itlab, comments: “Customer service is still a huge problem for many companies. Too many companies add service on to a solution as an after thought. I believe the point about Service Obsession is not to focus on turnover, shareholder value, or things at that end of the chain. If you hire the right people, treat them right, they will treat the customers right, the customers will spend more money, they will tell people about your business and your business will thrive – all of which ensures we become the number one in the IT services space. “As itlab continues to grow we are committed to finding and retaining the very best people.” says Sebastian Gray Founder and Chairman. “Dominic has a proven record as a business leader. We require a leader who can continue to transform our own and our clients’ businesses and we believe Dom is the right person to do this. itlab enters the next twelve months with optimism, robust achievement and positive recognition; all due to the knowledge, innovation and creative energy of our talented people.” - Ends - For more information, please contact: Emily Gallagher Email: email@example.com Tel: 00353851664255 This press release was distributed by ResponseSource Press Release Wire on behalf of Emily Droogleever in the following categories: Computing & Telecoms, for more information visit http://pressreleasewire.responsesource.com/about.