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London – November 19 2007 – itlab, the UK’s fastest growing SME IT services company, today announces it has been working with Ambrian Partners Limited, a subsidiary of Ambrian Capital plc to provide its Support 2.0 service, which is 24/7 IT Support with built in Service Obsession™.

Ambrian started working with itlab in 2003 using its phone support for its seven employees. Four years later, it’s a fully fledged Investment Bank with 55 employees and customers all over the world. Mike Dack, Operations Manager, Ambrian, explains: “We have grown rapidly and to support that growth our IT infrastructure has needed to evolve quickly. When I first started at Ambrian, itlab was already providing the phone package but it quickly became apparent that their unique service was more than just a technology service. On one of my first meetings with them there was a huge issue and everything went down, but they calmly and efficiently resolved the problem and we have never looked back.”

“Since then they have worked with us on our Internet Failover Solution, email and spam issues, numerous domain and internet connections, plus they have helped us to configure all of our remote workers via a virtual private network. They have also supported us through one office move and will shortly be helping us with another but I know there won’t be any problems. The team is always there to support us and they really just feel like an extension of Ambrian.”

itlab's Support 2.0 is a fresh approach to IT outsourcing for SMEs. Focused on providing genuine strategic advice, which marries the customers' businesses objectives to their IT investment, Support 2.0 offers clients a real IT manager. This business savvy tech pro, incentivised solely on customer satisfaction, coordinates itlab's team and comprehensive range of monitoring and managed services to deliver clients a truly viable alternative to an in-house team, from full strategic planning to quickfire emergency support when the chips are down.

Ambrian is currently also using itlab’s full annual strategy review which is supported by ongoing management through regular IT manager visits, supported by on-site maintenance. Finally, it is in discussions with itlab regarding a major disaster recovery solution.

Dominic Monkhouse, Managing Director, itlab, said: “Every business is different but with itlab you can have the cost-savings of outsourcing and the strategic capabilities of an IT manager. This sort of service is ideal for specialist businesses that don’t have large IT departments. We know customer need more than just technical excellence, we provide a support team that always strives to exceed expectations – and systems built to make every customer more than just happy. The work with Ambrian is a great example of our Service Obsession.”

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For more information, please contact:

Emily Gallagher
Email: emilylfgallagher@eircom.net
Tel: 00353851664255

This press release was distributed by ResponseSource Press Release Wire on behalf of Emily Droogleever in the following categories: Computing & Telecoms, for more information visit http://pressreleasewire.responsesource.com/about.