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£33 billion is the cost of conflict to UK businesses, a CEDR survey in 2006 found, so why is more not being done about it? From aggrieved shareholders and unhappy customers to warring business partners there are challenges in working life that need to be faced up to every day.

Yet CEDR’s research showed that over a third of managers would rather parachute jump for the first time (35%) than address a problem with their team at work, and just under a third would rather shave their head for charity (27%). Some even said they would rather eat ‘bush tucker’ bugs for a week (8%)

CEDR has used the time since the survey, based on its experience of assisting over 30,000 parties in conflict, to build four new skills courses specifically designed to get business back on track and work out how to resolve problems and manage difficult situations.

Graham Massie, CEDR Director of Consultancy said, “When managed constructively, conflict can create vibrant dynamics within teams and organisations encouraging both creativity and productivity. Unfortunately, the first association with conflict for many people is the draining cycle of destructive conflict, which erodes relationships and business outcomes simultaneously. CEDR brings unparalleled experience in helping individuals, teams and organisations to work with conflict as it arises in order to move into a positive upward spiral rather than a destructive downward spiral of broken relationships and unsatisfactory outcomes.”

In CEDR training, using tailored case studies and role-plays, delegates work with simulations which reflect their work-place reality and tackle issues and skills which truly reflect their core concerns.

The Managing Conflict Series provide an introduction to some of the essential strategies methods and skills of effective conflict management:
· Negotiation and conflict management - 31 January 2008
· Effective teamwork - 26 February 2008
· Organisational culture - 3 April 2008
· Effective conflict management for managers - 1 May 2008

Bespoke in-house training is also available for individuals and organisations to meet their conflict needs. For further information please visit


About CEDR
CEDR (the Centre for Effective Dispute Resolution) is the leader in the development of neutral-assisted dispute resolution. It is a non-profit organisation and its mission is to encourage and develop cost effective dispute prevention and dispute resolution in commercial and public sector disputes and in civil litigation. CEDR operates in the UK and internationally and has been instrumental in helping to bring mediation into the heart of business practice and into the judicial system.

For further information please contact:
Andy Rogers, CEDR, +44(0)20 7536 6000,

This press release was distributed by ResponseSource Press Release Wire on behalf of Centre for Effective Dispute Resolution (CEDR) in the following categories: Business & Finance, Education & Human Resources, for more information visit