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London, 6 December 2007: Trials of the new online management development service Make Me A Better Manager, together with ETS’s employee opinion database of over 160,000 respondents from top companies, have produced a Top Ten list of the worst management mistakes that companies can make when it comes to rewarding and motivating their managers. Here are the worst.

1. Being perceived as not treating everyone in the company fairly
Amazingly, only 54% of more than 50,000 respondents think their company treats them fairly.

2. Failing to communicate everything junior managers need to know
More than a quarter of managers (28%) say that they do not have everything they need to know in order to achieve their goals.

3. Failing to involve managers and employees when the company undertakes change
Barely half of respondents thought their companies involved them enough (51%).

4. Failing to provide clear routes for promotion
Less than half of those surveyed (47%) were happy with their promotion prospects.

5. Not telling employees what the company wants to achieve over the next year
Nearly a third of those questioned (30%) did not know what the corporate objective was.

6. Stifling new ways of working
Again, almost a third of respondents (31%) cited a failure to allow them to try new ways of working.

7. Letting the promotion system be perceived as fair
More than a third of managers (37%) did not agree that their promotion system was fair.

8. Failure to motivate managers to do the best job they can
More than a third of managers (35%) did not feel motivated in this way by their company.

9. Not providing satisfactory training and development
Some 34%, one third, of managers were dissatisfied with training and development.

10. Failure to provide opportunities for career development
More than a third (36%) were unhappy with career development opportunities.


Editor’s Note:

These figures are from the ETSM3 employee opinion survey database. This contains over 2 million responses from 164,000 respondents taken from 70 national and international surveys of blue-chip companies in the last two years. The total respondent number for each question varies depending on the number of surveys in which the question was included. Please note that no conclusions can be drawn from these aggregate figures regarding any specific organisation.

About ETS plc

Founded in 1988, ETS plc is one of Britain’s leading providers of talent management systems and consultancy. Organisations that achieve and maintain success are those that best recruit, develop and deploy their talent. ETS believes that this involves aligning individual efforts behind the goals of the organisation and employing talent planning processes to ensure that the right number of appropriately skilled people are ready for every role.

About Make Me a Better Manager

Make Me a Better Manager is an innovative web-based service that gives managers feedback from their workmates on their management strengths and weaknesses. Managers nominate their colleagues who are surveyed in confidence by email on a range of management skills, such as communications and leadership. The survey is finished in two weeks or less and costs £20. Managers get a report that tells them how high or low their colleagues scored them on key skills, compares their scores with benchmarks for each skill, and gives tips on how to improve. The service is available to all managers in the UK through

The ‘Make Me a Better Manager’ name and logo is a registered trademark of Expert Training Systems plc (ETS plc).
For further information contact:-

Jacqui Green, Jacqui Green Marketing and PR
T: 020 7808 0113
M: 07885 270 349

Dominic Wake, Director, ETS plc
T: 01932 219 949
M: 07817 880 261

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