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A new study shows that 87 per cent of commuters feel let down by rail operators and demand more... particularly soap and water for other passengers!

Odiham, UK - 12 December, 2007 - With rail fares set to soar by an average of almost five per cent in the New Year, what do hard-done-by commuters want for their money? According to new research, almost a third of commuters (32 per cent) would like their fellow passengers to invest in some soap and water as lack of personal hygiene ranked top of travellers' annoyances on the trains. Muffled driver announcements came a close second with 26 per cent of the votes, followed by inconsiderate passengers that yell on the phone and blare music out at extreme volumes for the whole train to enjoy with 22 per cent.

The survey of 1,000 UK commuters was conducted by IT networking specialist, Telindus, and revealed that nearly a third of commuters (30 per cent) spend up to £300 a month on travel, and although train companies continue to announce substantial profits, fares are set to soar in the New Year. Unsurprisingly, 87 per cent of those questioned were unhappy with the service they received. When asked what was important to them on their daily commute, many passengers seemed resigned to the fact that they will be unable to get a seat - just 11 per cent named it as the most important factor in their journey. However, receiving up-to-date travel information via digital signage was commuters' top choice, beating both punctuality and good security measures to the top spot with 21 per cent of votes.

"The results of this study highlight that train companies are clearly not keeping their customers happy, but a few simple changes would make the world of difference," said Mark Hutchinson, UK managing director at Telindus. "Passengers may be reconciled to the fact that finding a seat or having punctual trains is a pipe dream, but train companies have got the opportunity to use innovative technologies to improve the customer experience. Just keeping customers updated on how their trains are running would go a long way to placating an infuriated commuting community."

In terms of what would make commuters' journeys more productive and bearable, unsurprisingly more space came out on top, gaining 35 per cent of votes nationwide. However, from where people commute in the UK had a significant bearing on their travelling preferences. Londoners proved to be the most tech-savvy passengers with 34 per cent ranking free WiFi access top of their wish list, compared to the national average of 18 per cent. Similarly, almost a fifth of passengers in London and the South East requested mobile phone connectivity on the underground. For those in the South West, real-time travel updates came first with 25 per cent, while more than a fifth of passengers in Yorkshire & Humberside and the West Midlands felt the ability to watch the morning news on the train would improve their journey

"Technologies such as IPTV, IP CCTV and wireless can ensure that passengers receive real-time updates on the status of their trains, news updates and the highest level of security. It's the little things that make the difference and train companies really need to take these results on board and try and improve their relationship with their customers. Beyond solving the punctuality conundrum, these simple additions will prove to commuters that the operators care about them and not just about making money", added Hutchinson.

The survey was conducted across the North East, Yorkshire & Humberside, East Midlands, West Midlands, South East, South West and London regions.

About Telindus
Telindus is a group of companies offering ICT Solutions and Services. Telindus serves business and public market needs as a solution and sourcing partner, delivering secured converged networking, and secured systems & applications underpinned by management and support services.

With over 36 years experience in ICT, Telindus is investing considerably in expertise to service modern IT and telecommunications infrastructures throughout their life cycle. Telindus' enviable track record and longstanding partnerships with leading equipment suppliers offers a safe route for enterprises, telecom operators and government bodies looking to deploy long-lasting ICT solutions.

In January 2006, Telindus joined the Belgacom Group to become the IT Services Branch of a new business leader in the market. Belgacom SA/NV [Euronext Brussels:BELG] is the leading telecommunications company in Belgium and a market leader in a number of areas, including retail and wholesale fixed-line telephony services, mobile communications services, broadband data and Internet services. Together, Belgacom and Telindus are building a Belgian champion in the European IT landscape, presenting the market a unique offering, uniting Connectivity and IT Services.

Telindus posted a turnover of EUR 702 million in 2006. With a highly skilled international team of 2,753 employees, Telindus is present in 15 countries in Western Europe, Hungary, China and Thailand. Telindus is headquartered in Belgium.


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This press release was distributed by ResponseSource Press Release Wire on behalf of Telindus Limited in the following categories: Consumer Technology, Personal Finance, for more information visit