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The Operational Support Services Maintenance Department at Bedford Hospital NHS Trust is now operating at peak efficiency with pda technology provided by TAAP – the mobile information product specialist.

TAAP working with Mindworks have extended the Facilities and Estates Management Software provided by Mindworks to work with TAAP mobile pda forms technology.

PDA’s have been issued to their team of 26 tradesman and they now receive job dockets for repairs and maintenance electronically. The pda’s are supplied and operate via Vodafone’s mobile GPRS network.

The PDA system can handle any number of jobs and prioritises these dependent on their urgency, all centrally monitored, managed and controlled by the Maintenance Management team.

Information on the job detail, location and contact are provided, the tradesman simply books on to a job on his pda and carries out the repair. Once the job has been completed the tradesman attains a satisfaction rating and digital signature to sign off the work.

If the tradesman forgets to record any required information, validation controls built into the pda remind the tradesman to record the missing information, ensuring defined processes are accurately followed and provided to a consistent standard.

When all required information on the electronic docket is recorded the tradesman simply presses a send button and within seconds the back office system is updated eliminating the need for travel and administration, saving both time and money.

The new PDA System supplies supervisors/management with a real-time view on progression of the daily workload – When a new repair request is reported Tradesmen no longer need to return to the office to pick up or drop off paperwork saving cost in time and travel.

The end of day reconciliation is eliminated and time sheets are automated from the booking times on the PDA. Administrative staff no longer need to key information from Dockets and Time Sheets into the system. The elimination of paper means no more unrecognisable or missing information and no more misplaced or lost paperwork.

Repairs Manager Peter Hurst commented: “The new PDA system allows us to see real-time progression of our workload, allocating new jobs is now a simple process of looking at our PC to see who is next available and sending the job to the tradesman’s PDA. There is no longer the need for our tradesman to return to the office to pick up new jobs or drop off completed dockets and timesheets and the administrative task of keying details from the dockets and timesheets into the system no longer exist. The PDA system has eliminated misplaced or lost paperwork and there is never any unreadable or missing information. Instantly from implementation the improvement to our operation has been amazing. I would like to commend Mindworks and TAAP for delivering such a simple and easy to use solution that has instantly raised efficiency. The training and support received has been superb and key to the successful implementation. The Repairs and Maintenance department is key to keeping any hospital operational and the pda system allows us to work more efficiently and raise satisfaction levels, whilst reducing costs. The TAAP Forms technology can be applied to all of our forms or paper based documents, we could eliminate all paper processes and further reduce our carbon foot print at the same time.”

Mindworks Manager Director Charles Brown commented: “We have applied a continual focus on delivering software that meets the requirements of our clients. Our collaboration with TAAP has further enhanced our software solutions and it’s a great partnership for the future.”

TAAP Sales Director Paul George commented: “TAAP enjoys working with innovating technology partners such as Mindworks, and progressive clients like Peter Hurst of Bedford Hospital NHS Trust. When like minded people work together the results can be astounding and beneficial to all parties. We are particularly proud to be involved in this deployment as we can help reduce costs within the NHS, dramatically improve operational efficiencies, and help reduce the carbon footprint across all their paper based processes and activities. We would hope the cost savings could then be better used to improve patient care which after all is where the money should be spent.”

About TAAP

OnTAAP Forms allows users to receive and send forms based data like email from their Pda’s and PC’s. The forms like Microsoft’s next generation applications describe their interface in XML and so are infinity flexible and extensible to each unique clients specific requirements with signatures, photos, industry and custom data sources such as postcodes, online and offline, and much more.

TAAP specialise in real time data solutions that allow you to process your data in a consistent and standardised manner in seconds from SMS, Pda, PC, Web, Flash, Sky TV as well as bespoke client specific channels.


Clients include: Fiat, Yum, Galliard Homes, Animal Protection, Nissan, Volvo and Krispy Kreme.

Media Contacts:

Louise Lawson
Tel: 0208 387 1764

Tel: 0845 230 9787

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