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TOWER Software survey reveals that the inability to find key files, emails or documents causes stress, frustration, arguments and a bad atmosphere at work

Wokingham, Berkshire – 14th January 2008 – A new survey by enterprise content management company, TOWER Software has today revealed that the inability of many employees to find key files, emails or documents can cause stress, frustration, arguments and a bad atmosphere between colleagues at work. The report, β€˜Document Mayhem in the UK and Republic of Ireland’ found that around one third (32%) of employees at middle manager or below have found themselves in such a position when they have stepped into someone else’s job role for the first time, or covered an absence. Most (87%) of those respondents have then experienced a variety of negative outcomes as a result. Over two thirds (67%) found it extremely frustrating, while 40% became extremely stressed. Almost a third (29%) have missed a deadline as a result, a quarter (24%) said it was bad for working relationships and 18% claim it made them look bad in front of their customers or managers. According to the independent survey which was conducted by Dynamic Markets on behalf of TOWER Software, one in six (16%) said it caused arguments and 13% said it created a bad atmosphere in the office.

David Oates, Vice President for TOWER Software in EMEA explains, β€œThe problem doesn’t even stop when you are off sick, or out of the office. Almost half (43%) of middle managers and 48% of junior managers have had to phone a colleague, customer or supplier to ask them to send a copy of a document or email because they could not find it on their computer system. In our fast-pace modern business environment time is a precious commodity that most busy employees simply can’t afford to waste. It’s no wonder that colleagues with poor information management practice are causing office tension.”

Seemingly more caring and conscientious, employees in the Republic of Ireland are twice as likely to become stressed or miss a deadline when they can’t find the current version of a key file, and they are also 3-4 times more likely to suffer with a bad atmosphere in the office or strained working relationships. Overall, 39% of the employees in the UK and Republic of Ireland think that inter-departmental relationships would be improved with correct file sharing – especially among those that don’t have the appropriate computer systems in place, 47%.

Tim King, Founder and Director at recruitment specialist Matchking adds, β€œAn unhappy working environment can lead to a higher staff turn-over and low staff morale and productivity. While many employees like to be challenged and stretched by their job function, it’s also important for them to feel valued, rewarded and able to do their work with optimum efficiency. Some of the basic obstacles described in this survey could easily undermine employee happiness.”

About Matchking
Matchking is a specialist recruitment agency that matches professional marketers with the business aims of clients operating in fast moving dynamic markets i.e. IT, Telecoms, Financial services and Management Consultancies. Through the Matchking community of candidates, partners and associates, we can access the widest range of experienced individuals who bring a fresh and innovative approach, very often from a similar environment.

About TOWER Software
TOWER Software is a global leader in the successful delivery and implementation of industrial strength Enterprise Content Management (ECM) solutions, delivering proven productivity enhancements and compliance policy management to our customers while helping them be prepared for e-discovery. Working closely with a range of customers across the globe to address their enterprise information management needs, TOWER Software has incorporated 22 years of real business experience into TRIM Context, its award-winning product. Extensive business rules have been assimilated into TRIM Context to create a configurable, β€œout-of-the-box” solution which enables organizations to achieve best-practice information management across the enterprise, while reducing implementation risk. TOWER Software, a privately held company, was founded in 1985 with the goal of addressing the enterprise information management needs of both public sector and private industry organizations with high accountability to regulatory authorities. To learn more please visit

About the Research:
β€˜Document Mayhem in the UK and Republic of Ireland’ details quantitative research conducted by independent market research company, Dynamic Markets on behalf of TOWER Software. The sample covers an equal split of public and private sector organisations, with senior managers and general employees in organisations in the UK and Republic of Ireland (ROI). In the UK, 200 interviews were collected with organisations with 250 or more employees, and in the ROI 100 interviews were collected with organisations with 50 or more employees. The smaller sample size and organisation in the ROI is designed to mimic the smaller universe and size of organisations located there, compared to the UK. All 300 respondents confirmed that the majority of employees at their organisation use a PC in their job. Respondents covered a wide variety of business functions, including sales, marketing, HR, finance, customer services, operations and purchasing and included senior management level executives.

For further information contact:
Natalie Sutton, Proud Public Relations
Tel: +44(0)1276 679570
Philippa Ochonski, Tower Software Marketing
Tel: +44(0)118 977 1212

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