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IMRG, the leading industry body for global e-retailing, estimated that 4.4million British shoppers spent a total of £84million on-line on Christmas day.

The latest IMRG figures reveal £15.2 billion spent online in Q4 and full year 2007 came in at £46 billion.

This seminar will look at whether this spend is set to continue, what is driving the growth and how companies can increase sales through multi-channel activity and managing customer contact centres more effectively with a case history on Sainsbury’s Online Groceries. Latest industry trends and figures will also be revealed.

These are some of the issues that will be debated by IMRG, eDigitalResearch - one of the leading providers of digital market research, in conjunction with Teleperformance - the world’s largest customer contact centre outsourcer.

The afternoon will be chaired by Liz Barclay, BBC radio presenter, who will lead a lively debate on the issues facing the online retailing industry.

Teleperformance work with some of the UK’s largest brands, including Sainsbury’s Supermarkets, moneysupermarket.com and JD Williams.

The seminar is free of charge and places are limited. Please book now to avoid disappointment by calling Kellie Cooper on 0121 410 5000 or email kellie.cooper@teleperformance.co.uk

Notes to editors:

• What does the future of on-line retailing hold? seminar takes place on Thursday 6th March, 2008, 1 pm – 5pm at a central London venue.

• IMRG (Interactive Media Retail Group) is the leading industry body for global e-retailing. For more information visit www.imrg.org

• eDigitalResearch is one of the UK’s leading providers of digital market research and was founded in 1999. For more information please visit www.edigitalresearch.com

• Teleperformance is the world’s largest contact centre outsourcer with 263 contact centres in 42 countries. For more information please visit www.teleperformance.co.uk

• For more information on the event and speakers please contact Tina Stanley at Tina Stanley & Associates on 01491 410250 or email tina@tinastanleyassoc.com

This press release was distributed by ResponseSource Press Release Wire on behalf of Tina Stanley & Associates in the following categories: Food & Drink, Business & Finance, Travel, Media & Marketing, Retail & Fashion, Computing & Telecoms, for more information visit http://pressreleasewire.responsesource.com/about.